Shift Supervisor Management Trainee

CVS Health; Ocean Township (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee in Ocean Township, NJ. This entry-level role prepares employees for supervisory positions, emphasizing customer service and store management responsibilities. The position includes essential functions such as supervising staff, assisting customers, and supporting store performance. Successful trainees will have the opportunity for promotion within the company.

Qualifications

• Experience in retail preferred.
• Ability to work a flexible schedule including early mornings and weekends.

Responsibilities

• Supervise store crew and communicate effectively with management.
• Assist customers with questions and promote customer service culture.
• Lead staff when no manager is onsite and ensure smooth operations.

Skills

Strong deductive reasoning

Analytical skills

Communication skills

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs tasks as directed to build supervisory skills, completes basic management training, and learns key aspects of the business, including building customer loyalty through excellent service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open supervisory positions. These roles support store management in driving store performance and fostering customer loyalty through exceptional service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and completes opening and closing procedures.

Essential Functions:

1. Management

• Work effectively with store management and staff
• Supervise store crew through assigning, directing, and following up on activities
• Communicate effectively with management and staff

1. Customer Service

• Assist customers with questions, problems, and complaints
• Promote CVS customer service culture (greet, offer help, thank)
• Handle customer relations issues per company policy, promoting a positive shopping experience
• Maintain customer/patient confidentiality

Qualifications:

• High school diploma or equivalent required
• Experience in retail preferred
• Strong deductive reasoning, analytical, and computer skills
• Excellent communication skills
• Ability to work a flexible schedule, including early mornings, overnights, weekends, and overtime as needed

Additional Information:

The pay range reflects the base hourly rate or annual salary, depending on the position. Actual offers depend on experience, education, location, and other factors.

About CVS Health

At CVS Health, our purpose is helping people on their path to better health through health services, plans, and community pharmacists. We aim to make quality care affordable, accessible, simple, and seamless, supporting overall well-being.

Notice

CVS Talentify is an Equal Opportunity Employer. We provide reasonable accommodations for applicants with disabilities. For assistance, contact [e-mail] or call 407-000-0000. All new hires must complete Form I-9 and provide proof of identity and work eligibility. An AEDT will score your skills and responses. For NYC applicants, alternative processes are available upon request.