Shift Supervisor Management Trainee

CVS Health; Gate City (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee in Gate City, VA. This entry-level role offers a pathway to supervisory positions while allowing individuals to develop management skills and enhance customer loyalty through exceptional service. Candidates should have a high school diploma and retail experience, demonstrating strong analytical and communication skills.

Qualifications

• Minimum high school diploma or equivalent required.
• Experience in retail is essential.
• Flexibility for early mornings, overnight, weekends, and overtime is necessary.

Responsibilities

• Supervise store crew activities and communicate effectively with staff.
• Handle customer complaints and maintain customer confidentiality.
• Lead store operations in absence of a manager, ensuring smooth functioning.

Skills

Deductive reasoning

Analytical skills

Advanced communication skills

Computer proficiency

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs assigned tasks to develop management skills, completes basic training, and learns about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees become eligible for promotion to open supervisory positions. These roles support the store management team by driving store performance and fostering customer loyalty through excellent customer service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and is responsible for opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew activities, including assigning and following up
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy
   • Maintain customer/patient confidentiality

Minimum requirements include a high school diploma or equivalent and experience in retail. The role requires deductive reasoning, analytical skills, computer proficiency, advanced communication skills, and flexibility to work early mornings, overnight, weekends, and overtime as needed.

The pay range reflects the base hourly rate or full-time salary, depending on the position, with actual offers based on experience, education, location, and other factors.

About the company

At CVS Health, our purpose is to help people on their path to better health through health services, plans, and community pharmacy. We aim to make quality care more affordable, accessible, and seamless, supporting wellness in body, mind, and spirit.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable accommodations are available for applicants with disabilities. Requests can be made at [e-mail] or 407-000-0000.

Legal requirements include completing Form I-9 and providing proof of work eligibility. An Automated Employment Decision Tool may be used to assess skills. For NYC applicants, alternative processes or accommodations are available upon request.