Shift Supervisor Management Trainee

CVS Health; Bayamón (PR); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health seeks a Shift Supervisor Trainee for an entry-level position in Bayamón, PR. This role prepares employees for supervisory duties and includes training in essential management skills. Successful trainees may be promoted to supervisor positions, managing staff and ensuring operational excellence while providing exceptional customer service.

Qualifications

• Minimum requirements include a high school diploma or equivalent.
• Retail experience preferred.
• Ability to work flexible hours including early mornings and weekends.

Responsibilities

• Supervise store crew by assigning and directing activities.
• Assist customers with questions and complaints.
• Lead store staff and oversee operations when no manager is onsite.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs assigned work to develop supervisory skills, completes basic management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for consideration for promotion to open supervisor positions. These leadership roles support the store management team by driving store execution and performance, and when no manager is onsite, the supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew by assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy, ensuring a positive shopping experience
   • Maintain customer confidentiality

Minimum requirements include a high school diploma or equivalent. Retail experience, deductive reasoning, analytical skills, computer skills, and advanced communication skills are preferred. Ability to work flexible hours, including early mornings, overnights, weekends, and overtime, is necessary.

Additional Information:

This pay range reflects the base hourly rate or salary for the position, with actual offers based on experience, education, location, and other factors.

About CVS Health

We are committed to helping people on their path to better health through innovative health services, plans, and community pharmacy programs, making quality care more accessible and affordable.

Notice

CVS is an Equal Opportunity Employer. We provide accommodations for applicants with disabilities. For assistance, contact [e-mail] or call 407-000-0000. Federal law requires new hires to complete Form I-9 and provide proof of identity and employment eligibility. An Automated Employment Decision Tool will evaluate your skills. For more info, visit www.talentify.io/bias-audit-report. NYC applicants may request alternative processes at [e-mail] or 407-000-0000.