Shift Supervisor — Lead, Train & Elevate Service (FT/PT)

Compass Group USA; Coral Gables (FL); On-site; USD 24,108 - 24,796; Full time

Benefits offered by this job

Free Tea/Coffee!

Internal Employee Referral Bonus

Job summary

Compass Group USA is hiring for a Shift Supervisor to direct daily activities and oversee that shift goals align with policy and procedures at Capital One Cafe in Coral Gables, FL. Both full-time and part-time schedules are available, with hours varying by day.

Prior customer service and barista experience are required, along with the ability to train staff and manage schedules. The role involves reporting on performance, maintaining quality, productivity, and safety standards, and serving as

Qualifications

• Customer service and barista experience required.

Responsibilities

• Direct the activities of associates during a specific shift and oversee that assigned job expectations are completed while policy and procedure is maintained.
• Provide training and create work schedules.
• Evaluate the performance of workers, rewarding high performers and disciplining employees who fail to meet reasonable standards of work performance.
• Prepare production or sales reports for management and ensure their unit meets the expectations for quality, productivity and safety.
• Acts as the contact person for employees with complaints or requests for time off.
• May act as a mentor, develop employees and encourage workers to set goals and strive for advancement within the organization.
• Perform other duties as assigned.

Skills

Customer service

Barista experience

Job description

Compass Group USA is hiring for a Shift Supervisor to direct daily activities and oversee that shift goals align with policy and procedures at Capital One Cafe in Coral Gables, FL. Both full-time and part-time schedules are available, with hours varying by day.

Prior customer service and barista experience are required, along with the ability to train staff and manage schedules. The role involves reporting on performance, maintaining quality, productivity, and safety standards, and serving as