Shift Supervisor: Lead Team & Elevate Guest Experience

Fazoli's; Independence (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Bonus potential

Free meals

Tuition reimbursement

GED assistance

Life insurance

Direct deposit

Tenure recognition

Referral bonus

Advancement opportunities

Uniforms

Vacation

Employee assistance program

Unity care

Company chaplain

Job summary

Fazoli's is seeking a Shift Supervisor to oversee daily restaurant operations on their assigned shift. You will lead the front-line team, ensure guest satisfaction, and support management in achieving business goals.

Responsibilities include supervising staff, maintaining service standards, managing cash handling, ensuring food safety, and coordinating scheduling. Strong leadership and communication skills are essential for success in a fast-paced, customer-focused environment.

Qualifications

• Experience: Previous experience in food service, preferably in a supervisory or leadership role.
• Leadership: Strong leadership and people-management skills to effectively lead a team and foster a positive work environment.
• Customer Service: Excellent customer service skills with the ability to resolve complaints and ensure customer satisfaction.
• Communication: Clear and effective communication skills, both verbal and written, with the ability to relay information to team members and management.
• Problem-Solving: Ability to make decisions quickly and effectively.
• Multitasking: Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Attention to Detail: High level of attention to detail in maintaining restaurant standards and meeting customer expectations.

Responsibilities

• Lead and supervise team members during shifts to ensure tasks are completed efficiently.
• Provide guidance, coaching, and feedback to improve performance and foster a positive team environment.
• Ensure team is trained on policies, procedures, and best practices.
• Delegate tasks based on priorities and workflow to cover all restaurant areas.
• Maintain exceptional guest experience by upholding service standards and addressing complaints promptly.
• Oversee daily operations including food prep, inventory, and cleaning.
• Monitor labor, cash handling, and adherence to company policies for payments.
• Manage breaks, scheduling, and coverage for staff as needed.
• Ensure compliance with health, safety, and sanitation regulations.

Job description

Fazoli's is seeking a Shift Supervisor to oversee daily restaurant operations on their assigned shift. You will lead the front-line team, ensure guest satisfaction, and support management in achieving business goals.

Responsibilities include supervising staff, maintaining service standards, managing cash handling, ensuring food safety, and coordinating scheduling. Strong leadership and communication skills are essential for success in a fast-paced, customer-focused environment.