Shift Supervisor: Lead & Develop Dining Team

Bon Appétit Management Company; Berrien Springs (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Critical Illness Insurance

Accident Insurance

Hospital Indemnity Insurance

Legal Services

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts

Job summary

Bon Appétit Management Company is hiring a full-time Shift Supervisor at Andrews University in Berrien Springs, MI. The role oversees a shift, directs associates, and ensures adherence to policy while delivering customer service excellence.

Ideal candidates will have prior supervisory and customer service experience, with duties including staff training, scheduling, and performance coaching. This position offers full-time hours with rotating weekends and comprehensive benefits.

Qualifications

• Previous supervisory and customer service experience is required.

Responsibilities

• Direct the activities of associates during a shift and ensure tasks meet policy and procedures.
• Provide training and create work schedules for staff.
• Oversee quality, productivity and safety metrics and report to management.
• Serve as the point of contact for employee questions and time-off requests.
• Mentor staff and support career advancement within the team.
• Perform other duties as assigned.

Skills

Supervisory experience

Customer service

Staff training

Scheduling

Job description

Bon Appétit Management Company is hiring a full-time Shift Supervisor at Andrews University in Berrien Springs, MI. The role oversees a shift, directs associates, and ensures adherence to policy while delivering customer service excellence.

Ideal candidates will have prior supervisory and customer service experience, with duties including staff training, scheduling, and performance coaching. This position offers full-time hours with rotating weekends and comprehensive benefits.