Shift Supervisor: Lead Craft & Customer Connection

Starbucks Corp.; Pomona (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) employer match

Starbucks stock program

Tuition coverage via Starbucks College

Paid vacation

Paid parental leave

Job summary

Starbucks Corp. in Pomona, CA is seeking a shift supervisor to lead with craft and heart, ensuring every cup creates a welcoming moment for the community.

As a partner, you will coach teammates, maintain store standards, handle cash and safety, and adapt to a flexible schedule including mornings, evenings, weekends and holidays. The role emphasizes growth and excellent customer service.

Qualifications

• Six months of experience in customer-facing roles.
• Experience delegating tasks and coordinating a team.
• Ability to learn quickly and maintain store standards.
• Flexibility to work early mornings, evenings, weekends, nights and holidays.
• Strong interpersonal and teamwork abilities.

Responsibilities

• Lead with craft and heart to create a welcoming space for customers.
• Ensure quality beverages and food products, cash handling, safety, and security.
• Prepare and coach staff in recipe execution and customization.
• Meet store policies and operate according to brand standards.
• Develop and coach team members as a shift supervisor.

Skills

Customer service

Leadership

Communication

Teamwork

Flexibility

Delegation

Training others

Job description

Starbucks Corp. in Pomona, CA is seeking a shift supervisor to lead with craft and heart, ensuring every cup creates a welcoming moment for the community.

As a partner, you will coach teammates, maintain store standards, handle cash and safety, and adapt to a flexible schedule including mornings, evenings, weekends and holidays. The role emphasizes growth and excellent customer service.