Shift Supervisor — Lead Craft Coffee & Team Growth

Starbucks Corp.; Glenmont (MD); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Tuition coverage via Starbucks College

Paid time off

Paid parental leave

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart in a welcoming community space. You will guide the team, ensure quality beverages and foods, and uphold safety and cash-handling standards.

The role requires experience in customer-facing positions, ability to delegate tasks, strong communication, and a commitment to Starbucks’ service standards. Expect flexible hours and opportunities for growth through our benefits program.

Qualifications

• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers.
• At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two or more employees.
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients.

Responsibilities

• Direct the work of others and coach team members to ensure quality beverage and food preparation.
• Maintain store safety, cash handling, and adherence to operating policies and standards.
• Provide exceptional customer service and resolve issues to brighten customers' experience.
• Delegate tasks to team members and coordinate duties of two or more employees.
• Support scheduling and flexibility to meet store needs, including early mornings, evenings, weekends, nights and holidays.

Skills

Direct the work of others

Effective communication

Retail environment knowledge

Team player

Interpersonal skills

Customer service

Learn quickly

Cash handling

Food and beverage preparation

Flexible scheduling

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart in a welcoming community space. You will guide the team, ensure quality beverages and foods, and uphold safety and cash-handling standards.

The role requires experience in customer-facing positions, ability to delegate tasks, strong communication, and a commitment to Starbucks’ service standards. Expect flexible hours and opportunities for growth through our benefits program.