Shift Supervisor: Lead Craft Coffee & Customer Experience

Starbucks Corp.; Des Moines (IA); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

Paid parental leave

401(k) with employer match

Tuition coverage via Starbucks College

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead a coffeehouse team in Des Moines, IA. You will guide baristas and food prep, ensure quality beverages and customer experiences, and manage cash handling with a focus on store safety and standards.

The role emphasizes teamwork, quick learning, and relationship-building in a retail environment, with benefits and growth opportunities as part of being a Starbucks partner.

Qualifications

• Regular attendance and punctuality, with or without accommodation.
• Flexible hours including mornings, evenings, weekends, nights and/or holidays.
• Meet store policies and standards, cash handling and safety with/without accommodation.
• Six months of customer-facing experience.
• Six months of experience delegating tasks to two or more employees.

Responsibilities

• Lead shift with craft and heart to create a welcoming space.
• Prepare and coach beverages/food to standard recipes or customer customizations.
• Ensure quality beverages/food and proper cash handling and store safety.
• Delegate tasks to staff and coordinate work for two or more teammates.

Skills

Direct others

Customer service

Communication

Retail knowledge

Teamwork

Relationship building

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead a coffeehouse team in Des Moines, IA. You will guide baristas and food prep, ensure quality beverages and customer experiences, and manage cash handling with a focus on store safety and standards.

The role emphasizes teamwork, quick learning, and relationship-building in a retail environment, with benefits and growth opportunities as part of being a Starbucks partner.