Shift Supervisor: Lead Coffee Craft & Team

Starbucks Corp.; Sanford (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid vacation accrual (40 hours/year)

401(k) with employer match

Tuition coverage through Starbucks ACH

Paid parental leave

Sick time

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming space for the community. You will oversee daily store operations, coach team members, and uphold quality beverages and food while delivering outstanding customer service.

This role requires scheduling flexibility across early mornings, evenings, weekends, nights and holidays, with a focus on attendance, safety, and teamwork.

Qualifications

• 6+ months of experience in a role requiring frequent customer interaction.
• At least 6 months of experience delegating tasks to others or coordinating two or more employees.
• Ability to prepare and coach food/beverages to standard or customized recipes.
• Flexible availability including early mornings, evenings, weekends, nights and holidays.
• Maintain store policies, cash handling, safety and security.

Responsibilities

• Lead store operations with craft and heart to create a welcoming space.
• Direct and coach team to deliver quality beverages and food.
• Ensure customer service standards and store policies are followed.
• Foster teamwork and build relationships with customers and staff.

Skills

Direct others

Learn quickly

Oral communication

Retail knowledge

Interpersonal skills

Teamwork

Relationship building

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming space for the community. You will oversee daily store operations, coach team members, and uphold quality beverages and food while delivering outstanding customer service.

This role requires scheduling flexibility across early mornings, evenings, weekends, nights and holidays, with a focus on attendance, safety, and teamwork.