Shift Supervisor: High-Energy Customer Service

Domino's; Ashburn (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Domino’s Store in Ashburn, VA seeks a Store Assistant Manager to oversee daily operations, lead the front and back of house, and ensure top-notch customer service. You will train staff, manage cash and POS systems, and support the Manager on Duty to maintain high standards of quality and efficiency.

You will drive sales through upselling, monitor inventory, mentor team members, and ensure compliance with safety and sanitation policies in a fast-paced environment.

Qualifications

• Ability to pass applicable Company background checks.
• Excellent written and verbal communication skills for management and customers.
• Strong multi-tasking capability in a fast-paced environment.
• Ability to adjust to changing priorities and work under pressure.
• Proficiency in entering orders via keyboard or touch screen.
• Ability to take orders over the counter or by phone.
• Capability to work independently and as part of a team.
• Accurate monetary handling and change making.
• Ability to lead the team on duty.

Responsibilities

• Provides leadership support to the Manager on Duty.
• Maintains high standards of customer service during high-volume operations.
• Communicates clearly with management and team members.
• Greets customers and processes orders professionally and promptly.
• Offers excellent service to promote repeat business and inform about menu items.
• Communicates daily shift assignments and supervises pre-close activities.
• Oversees cash handling, counts registers and processes daily reports.
• Performs inventory control and coordinates stock ordering.
• Assists with upselling and ensuring food quality and safety.
• Trains staff and coordinates scheduling for seamless service.
• Maintains cleanliness of stations and displays; restocks supplies.
• Ensures adherence to procedures for safety, food prep and presentation.

Skills

Leadership

Customer service

Cash handling

Multi-tasking

Communication

Order entry

Team leadership

Numerical accuracy

Tools

POS systems

Job description

Domino’s Store in Ashburn, VA seeks a Store Assistant Manager to oversee daily operations, lead the front and back of house, and ensure top-notch customer service. You will train staff, manage cash and POS systems, and support the Manager on Duty to maintain high standards of quality and efficiency.

You will drive sales through upselling, monitor inventory, mentor team members, and ensure compliance with safety and sanitation policies in a fast-paced environment.