Shift Supervisor- Healthcare- Security

PalAmerican Security; Broomfield (CO); On-site; USD 42,000 - 65,000; Full time

Job summary

PalAmerican Security is seeking a Shift Supervisor to supervise and coordinate security services on a specific shift at an assigned hospital site. You will liaise between the Program Manager and security officers, coaching, recognizing, and disciplining within empowerment guidelines to ensure quality service and patient safety.

You will oversee shift workflow, maintain logs, and produce clear written reports while responding to emergencies and maintaining a professional security presence on site.

Qualifications

• Excellent verbal and written communication required.
• Strong interpersonal and customer service abilities.
• Ability to work in a high-paced, sometimes stressful environment.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Oversees the shift workflow of the department.
• Handles discipline of employees in accordance with company policy.
• Keeps accurate logs throughout your scheduled shift; prepares reports.
• Writes detailed and accurate incident reports for the property.
• Responds to emergency situations requiring security assistance.
• Patrols the facility to ensure safety of staff, patients and visitors.
• Maintains a visible presence to deter unauthorized activity.

Skills

Verbal & written communication

Interpersonal skills

Customer service

Microsoft Office

Education

High school diploma or equivalent

Must be 18 years old

Job description

Job Summary:

The Shift Supervisor will supervise and coordinate the delivery of quality services on a specific shift at an assigned customer. The Shift Lead will act as a liaison between Program Manager and professional security officers. Supervise staff on assigned shift, providing coaching, recognition and discipline within approved empowerment range.

Supervisory Responsibilities:

• Oversees the shift workflow of the department.
• Handles discipline of employees in accordance with company policy.
• Keep accurate logs throughout your scheduled shift.
• Must be able to frequently prepare written reports and logs in neat, legible handwriting.

Duties/Responsibilities:

• Must be able to read and understand all operating procedures and instructions.
• Ability to handle both common and crisis situations at the client site, calmly and efficiently.
• Work in various environments such as cold weather, rain/snow or heat.
• Maintain the security and safety of the hospital community.
• Patrol the facility, ensuring the continual safety and security of all hospital staff, patients and visitors.
• Maintain a physical presence within the hospital facility, serving as a visible deterrent to illegal activity.
• Positively contribute to the overall patient experience by providing superior customer care.
• Provide an empathetic approach to managing patient and/or visitor aggression.
• Write detailed and accurate reports outlining any incidents that occur on the property.
• Respond to emergency situations that require security assistance.
• Performs other duties as assigned.

Required Skills/Abilities:

• Effective verbal and written communication skills.
• Effective interpersonal and customer service skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

Must be at least 18 years old

High school diploma or equivalent.

At least two years related experience required.

Physical Requirements:

Occasionally lift or carry up to 40 pounds.

Climb stairs, ramps, or ladders occasionally during shift.

Stand or walk on various surfaces for long periods of time.

THE PALAMERICAN DIFFERENCE

With our depth of knowledge, our focus on innovation and our never-ending desire for self-improvement, PalAmerican is your best choice when looking for a dedicated security partner committed to exceeding your highest expectations.

SECURITY SERVICES FROM THE INDUSTRY'S TOP EXPERTS

Our mission is to provide our clients with the finest security services and products that enable them to run their operations with minimal effort, backed up with a strong commitment to our people. PalAmerican seeks to create and maintain an environment where every employee is rewarded according to their contribution and well supported by our company training.