Shift Supervisor Gilroy CWSP (Sun-Thurs Swing)

HomeFirst; Gilroy (CA); On-site; USD 45,000 - 64,000; Full time

Benefits offered by this job

Employer-paid health benefits

401(k) retirement plan with matching

Paid time off and holidays

Flexible spending accounts

Commuter benefits

Job summary

HomeFirst in Gilroy is seeking a Shift Supervisor to oversee day-to-day Emergency Shelter operations. You will supervise Resident Advocates and ensure service delivery standards are met while maintaining a safe, welcoming environment for participants and staff.

Ideal candidates have experience with unhoused populations, strong leadership, and the ability to de-escalate crises. The role requires flexibility for day, swing, and grave shifts, with comprehensive benefits and a commitment to

Qualifications

• AA Degree or 3 years of field experience in social services.
• Experience working with unhoused populations and sensitive to their needs.
• Strong communication and de-escalation skills to manage crises.

Responsibilities

• Direct client service and supervise Resident Advocates/ Coordinators.
• Ensure safety, security, and shelter guidelines are followed.
• Maintain schedules, timecards, and staffing coverage per shift.
• Document services in HMIS within 3 business days.
• Assist with referrals, intakes, and reporting for the Program Manager.
• Support onboarding and training of staff; conduct regular check-ins with team.
• Respond to emergencies with safety, crisis intervention, and de-escalation.
• Maintain professional conduct and confidentiality; uphold policies.

Skills

Communication skills

De-escalation

Leadership

Multitask

Customer service

Education

AA Degree or 3 years experience

Tools

HMIS

Microsoft Office

Job description

Position: Shift SupervisorLocation: Gilroy-CWSPReports to: Program ManagerEmployment Type: Full Time, Non-ExemptShifts: Day. Swing, GraveCompensation: $39.62/HourlyABOUT HOMEFIRSTEstablished in 1980, HomeFirst is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.OUR VALUESKindness: We act with empathy toward others.Passion: We ignite change to fulfill our mission.Excellence: We deliver exceptional service to our communities.POSITION OVERVIEWThe Gilroy Adult and Family shelter is year-round shelter for unhoused families and single adults in Santa Clara CountyThe Shift Supervisor is responsible for the overall day-to-day Emergency Shelter operations and supervision of Resident Advocates/Resident Coordinators. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment. They also ensure participant, staff and guest safety through regular check-ins and monitoring of the site grounds and shelter floor.Ideal candidates are knowledgeable and sensitive to the needs of our unhoused populations. Enjoy practicing a strength-based approach in fast paced and rapidly changing environments. Are welcoming and accepting of all backgrounds and beliefs without judgment or bias. Utilize highly developed communication skills, including demonstrated ability to effectively de-escalate and manage, including those who may be experiencing serious mental illness or may be intoxicated.HomeFirst is a culturally diverse company in a similarly diverse community, and the Shift Supervisor desires to work with people from a variety of social and economic backgrounds. To that end, the Shift Supervisor cultivates a connected and mutually supportive team.PRIMARY RESPONSIBILITIESDirect Client Service (90%)Works collaboratively with Program Manager to ensure service delivery standards are metResponsible for the care, safety, Security and supervision of program participants, guests, and staffSupports and oversees basic safety and security for participant, guests and staffImplement and enforce shelter guidelines and site rules for program participantsAssist with administrative duties to support the Program Manager, including referrals and intakes, preparing reports, creating schedules, and securing coverageReview and approve schedules, PTO requests and timecardsAssist with interviewing, recruiting, and onboarding staffEnsure the minimum staffing requirements per shift are metParticipate in staff progressive discipline including development of Corrective Action PlansEnsure incident reports are accurate and submitted in a timely mannerWelcome guests to the facility, including program participants, volunteers, staff, and community members, as applicable per siteEnsure all services are documented into HMIS within 3 business days by Resident Advocate and Resident Coordinator staffProvide supervision, job coaching, training, and support to staffMeet with each staff individually on a regular basisEnsure rooms are booked and cleaned for workshop providersMake timely and appropriate decisions in emergency situations, including awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agenciesRespond to guest crises using de-escalation and Mental Health First Aid techniques as applicableAdhere to HomeFirst’s service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention modelComplete and submit Behavioral Contracts, and Violation notices as neededEnsure food, clothing, linens, toiletries, and any other items supplied by the program are in stock and accessibleRestock program supplies and submit supply order request in a timely mannerEnsure each program participant sleeping space in in compliance with shelter rules and guidelinesSupervise general site clean-up, reporting any maintenance or janitorial needs to appropriate contact, ensure emergency work is completedEnsure site and perimeter checks are completedEnsure set-up and break-down for any special events or activitiesComplete and file all paperwork in a timely mannerMaintain professional conduct, attitude, and appearanceCommunicate to and delegate tasks to next shift Supervisor or ManagerMaintain confidentiality regarding clients, personnel, and other internal agency affairsConduct business according with employee handbook, exercising judgement and serving the best interests of the agency and communityMaintain compliance with agency/shelter site policies and proceduresProvide socialization skills- empathetic listening, problem solving, information and referral, mediation, crisis interventionCommitted to treat each program participant and guest with respect and dignityDemonstrated conflict resolution skillsGeneral (10%)Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies and the publicAssist with office-related tasks as neededAttend all mandatory meetings, workshops, and trainingsPerform other general duties as assignedSkills, Abilities, and knowledge:Proven ability to develop client service or housing plansAbility to work with people of diverse social backgrounds, strong interpersonal skillsStrong written and oral communication skillsWorking knowledge of Microsoft applications, email, and the internet, and able to learn data entry using web-based database systemsHigh level of flexibility and ability to prioritize appropriatelyWork effectively within a teamStrong sense of accountabilityStrong customer service skillsAbility to multitask efficientlyAdvocacy and case management skillsKnowledge of local social service resources/providersEffective problem-solving skillsDemonstrate strong leadership skillsExcellent organizational skills and ability to complete tasksReliable; excellent punctuality and attendance for scheduled work shiftsAbility to work flexible hours, especially nights, weekends, and overnights. Must be available by telephone, on-call, and as needed during employee’s scheduled availabilityAble to take the initiative and work independently and productively with minimal supervisionAbility to meet deadlines and complete multiple tasks in a timely mannerAbility to maintain professional conduct, attitude, and appearance at all timesMust be able to work under pressure, handle stressful situations, and maintain flexibilityOtherAble to perform sedentary work;Able to lift up to 30 lbs. on occasion;Ability to use keyboard and read computer screens for extended periods;Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;BENEFITSHomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.ORGANIZATIONAL EQUITY STATEMENTAt HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.QUALIFICATIONS (YOU HAVE)AA Degree (or equivalent of 2 years of higher education) OR three years of field experience in social servicesSensitivity to the needs of unhoused individualsExperience working with an unhoused population