Shift Supervisor (Full-Time) | Residential Behavioral Health

Wedgwood Christian Services; Grand Rapids (MI); On-site; USD 60,835,000 - 65,904,000; Full time

Benefits offered by this job

403(b) with employer match

Medical, dental, and vision coverage

PSLF eligible employer

On-site gym

Job summary

Wedgwood Christian Services is seeking a Shift Supervisor for its Crossroads Program, a trauma-informed residential care setting for adolescent boys (12–17). You will lead a multi-disciplinary team, ensure consistent care, and support youths in building resilience and healthy life skills.

Responsibilities include directing staff, coordinating coverage, documenting care, and guiding treatment plans within a Sanctuary Model framework.

Qualifications

• High school diploma or GED is required.
• Must be at least 20 years old with a valid driver's license.
• Experience in residential or youth services is preferred.
• Ability to lift 50 lbs and perform physical interventions if needed.

Responsibilities

• Provide direction to direct care staff during assigned shifts.
• Coordinate staff assignments for adequate coverage and treatment support.
• Complete shift responsibilities including documentation, medication administration, and programming.
• Coach staff in trauma-informed and Sanctuary Model practices.
• Onboard and train new staff; maintain a safe therapeutic environment.
• Support youth in developing life skills and healthy identity formation.
• Transport residents to appointments or activities as needed.
• Document records in line with behavioral health standards.

Skills

Staff supervision

Trauma-informed care

Crisis intervention

Documentation

Medication administration

Safety training

Education

High school diploma/GED

Social Work

Counseling

Human Services

Criminal Justice (youth focus)

Behavioral Health

Job description

Crossroads Program | Boys Ages 12–17 |Specialized program for boys healing from problematic sexualized behaviors

Why Wedgwood?

Since 1960, Wedgwood Christian Services has been dedicated to boldly taking on the toughest mental health and behavioral health problems in West Michigan. We serve children, teens, families, and adults through residential care, counseling services, and community programs.

Lead a Trauma-Informed Residential Treatment Team

We are seeking a Shift Supervisor to provide direct care within our residential behavioral health program serving adolescent boys (ages 12–17). Many of the boys in our Crossroads program have never experienced consistent safety or stability. As a Youth Treatment Specialist, you will show up daily as a stable, caring adult — helping youth build resilience, practice emotional regulation, and envision a future beyond trauma.

As a Shift Supervisor, you will serve as both a mentor to youth and a leader to staff—ensuring consistency in care, guiding daily operations, and supporting a therapeutic environment grounded in trauma-informed practices. You will play a critical role in maintaining structure, coaching staff, and ensuring high-quality care on every shift.

If you are passionate about behavioral health, trauma-informed residential care, Good Lives Model rehabilitation, youth advocacy, and therapeutic mentorship, we invite you to apply.

Schedule:

• 4 weekdays (primarily 2nd shift) and every other weekend (Saturday & Sunday, rotating 1nd/2nd shift)
  • 1st shift: 7am–3pm
  • 2nd shift: 3pm–11pm

Compensation:

• $21-$23/hour
• Generous PTO package
• Time-and-a-half pay for hours worked on holidays
• Employer-paid training and re-certification

What You’ll Do

Working alongside our multidisciplinary treatment team, you will:

• Provide direction to direct care staff during assigned shifts
• Coordinate staff assignments to ensure appropriate coverage and effective treatment support
• Ensure completion of all shift responsibilities, including documentation, medication administration, and scheduled programming
• Support and guide staff in implementing individualized treatment plans
• Provide real-time coaching, feedback, and mentorship to promote staff development and team cohesion
• Assist with onboarding and training of new staff as assigned
• Create and maintain a safe, therapeutic environment grounded in the Sanctuary Model® (safety, emotional intelligence, open communication, and social learning)
• Build consistent, mentoring relationships with youth using trauma-informed and relationship-based approaches
• Utilize verbal de-escalation and crisis intervention techniques to support behavioral regulation
• Model and teach healthy communication, problem-solving, and daily living skills
• Support youth in developing life skills, self-worth, and positive identity formation
• Engage in structured recreational and skill-building activities
• Administer medications as assigned and support physical wellness routines
• Support residents’ health needs, including first aid response and coordination of medical care
• Transport residents to appointments, school, work, or community activities as needed
• Document and maintain accurate records in alignment with behavioral health standards
• Ensure adherence to all agency policies, procedures, and licensing requirements

Background & Qualifications

Required:

• At least 20 years of age
• High school diploma or GED
• Valid driver’s license
• Ability to lift 50 lbs. and safely perform physical interventions when necessary
• Ability to bend, twist, and support movement in a residential setting
• Alignment with Wedgwood’s Statement of Faith, vision, and values

Preferred Education:

• Social Work
• Counseling
• Human Services
• Criminal Justice (youth focus)
• Behavioral Health or related field

Preferred Experience:

• Residential treatment (adolescents or adults)
• Behavioral health or mental health settings
• Juvenile justice or youth-serving programs
• Crisis intervention or trauma-informed environments
• Rehabilitation or recovery centers/shelters
• Group homes, inpatient, or community mental health

Benefits Include

• 403(b) with employer match
• Medical, dental, and vision coverage
• Free supplemental virtual PCP care with medical plan
• Health Savings & Flexible Spending Accounts
• Employer-paid short- and long-term disability
• Life insurance (up to 2x salary)
• Public Student Loan Forgiveness (PSLF) eligible employer
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• On-site gymnasium & 24-hour wellness center
• Beautiful on-campus walking trail
• Tuition discounts through community partnerships