Shift Supervisor (Full-Time) - Residential Behavioral Health

wedgwood; Grand Rapids (MI); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

403(b) with match

Medical, dental, vision

PSLF eligible employer

Employer-paid disability

Life insurance

Tuition discounts

Job summary

Wedgwood Christian Services in Grand Rapids, MI, is seeking a Shift Supervisor (Full-Time) for its Cook Claus Program, a residential behavioral health service for girls ages 12-17. You will lead a trauma-informed treatment team, supervise staff, and ensure safety and quality care on every shift.

The role emphasizes mentoring youth, coordinating coverage, documenting care, and supporting therapeutic programs.

Qualifications

• Age 20+ and a high school diploma or GED.
• Valid driver’s license and ability to lift 50 lbs.
• Residential care experience preferred or related field.
• Ability to bend, twist and assist movement in a residential setting.
• WollowsWedgwood’s faith statement and values alignment.

Responsibilities

• Lead direct care staff during shifts and ensure appropriate coverage.
• Coordinate staff assignments and supervise documentation and programming.
• Administer medications per protocol and support health routines.
• Provide mentorship, real-time coaching, and staff development.
• Maintain a safe therapeutic environment grounded in trauma-informed care.

Skills

Youth care

Trauma-informed care

Team leadership

Crisis intervention

Staff coaching

Education

Social Work

Psychology

Counseling

Human Services

Criminal Justice (youth focus)

Behavioral Health

Tools

Sanctuary Model

Job description

Shift Supervisor (Full-Time) - Residential Behavioral Health

Cook Claus Program | Girls Ages 12-17 | Specialized program for girls healing from trafficking and sexual trauma

Why Wedgwood?

Since 1960, Wedgwood Christian Services has been dedicated to boldly taking on the toughest mental health and behavioral health problems in West Michigan. We serve children, teens, families, and adults through residential care, counseling services, and community programs.

Lead a Trauma-Informed Residential Treatment Team

We are seeking a Shift Supervisor to provide direct care within our residential behavioral health program serving adolescent girls (ages 12-17). Many of the girls in our Cook Claus Program have never experienced consistent safety or stability. As a Youth Treatment Specialist, you will show up daily as a stable, caring adult — helping youth build resilience, practice emotional regulation, and envision a future beyond trauma.

As a Shift Supervisor, you will serve as both a mentor to youth and a leader to staff—ensuring consistency in care, guiding daily operations, and supporting a therapeutic environment grounded in trauma-informed practices. You will play a critical role in maintaining structure, coaching staff, and ensuring high-quality care on every shift.

If you are passionate about behavioral health, trauma-informed residential care, human trafficking, youth advocacy, and therapeutic mentorship, we invite you to apply.

Schedule:

• 4 weekdays (primarily 2nd shift) and every other weekend (Saturday & Sunday, rotating 1nd/2nd shift)
  • 1st shift: 7am-3pm
  • 2nd shift: 3pm-11pm

Compensation:

• $21-$23/hour
• Comprehensive benefits package
• Generous PTO package
• Time-and-a-half pay for hours worked on holidays
• Employer-paid training and re-certification

What You'll Do

Working alongside our multidisciplinary treatment team, you will:

• Provide direction to direct care staff during assigned shifts
• Coordinate staff assignments to ensure appropriate coverage and effective treatment support
• Ensure completion of all shift responsibilities, including documentation, medication administration, and scheduled programming
• Support and guide staff in implementing individualized treatment plans
• Provide real-time coaching, feedback, and mentorship to promote staff development and team cohesion
• Assist with onboarding and training of new staff as assigned
• Create and maintain a safe, therapeutic environment grounded in the Sanctuary Model® (safety, emotional intelligence, open communication, and social learning)
• Build consistent, mentoring relationships with youth using trauma-informed and relationship-based approaches
• Utilize verbal de-escalation and crisis intervention techniques to support behavioral regulation
• Model and teach healthy communication, problem-solving, and daily living skills
• Support youth in developing life skills, self-worth, and positive identity formation
• Engage in structured recreational and skill-building activities
• Administer medications as assigned and support physical wellness routines
• Support residents’ health needs, including first aid response and coordination of medical care
• Transport residents to appointments, school, work, or community activities as needed
• Document and maintain accurate records in alignment with behavioral health standards
• Ensure adherence to all agency policies, procedures, and licensing requirements

Background & Qualifications

Required:

• At least 20 years of age
• High school diploma or GED
• Valid driver’s license
• Ability to lift 50 lbs. and safely perform physical interventions when necessary
• Ability to bend, twist, and support movement in a residential setting
• Alignment with Wedgwood’s Statement of Faith, vision, and values

Preferred Education:

• Social Work
• Psychology
• Counseling
• Human Services
• Criminal Justice (youth focus)
• Behavioral Health or related field

Preferred Experience:

• Residential treatment (adolescents or adults)
• Behavioral health or mental health settings
• Juvenile justice or youth-serving programs
• Crisis intervention or trauma-informed environments
• Women's rehabilitation or recovery centers/shelters
• Group homes, inpatient, or community mental health

Benefits Include

• 403(b) with employer match
• Medical, dental, and vision coverage
• Free supplemental virtual PCP care with medical plan
• Health Savings & Flexible Spending Accounts
• Employer-paid short- and long-term disability
• Life insurance (up to 2x salary)
• Public Student Loan Forgiveness (PSLF) eligible employer
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• On-site gymnasium & 24-hour wellness center
• Beautiful on-campus walking trail
• Tuition discounts through community partnerships

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