Shift Supervisor - Full Time

Trulieve, Inc.; York (York County); Hybrid; USD 49,594,000 - 66,125,000; Full time

Benefits offered by this job

Paid time off

Benefits package

Job summary

Trulieve in York, PA is seeking a Shift Supervisor to assist the General Manager and supervise store personnel, ensuring efficient daily operations and exceptional customer experience. This role requires a High School Diploma, prior management and cash-handling experience, and strong interpersonal skills to maintain confidentiality and comply with state regulations.

Evening/weekend availability is expected.

Qualifications

• High School Diploma required.
• Prior management experience in retail or customer service preferred.
• Must have prior cash handling experience.
• Strong interpersonal skills and discretion.
• Able to communicate in conversational English with customers and team members.
• Ability to interact respectfully with customers and team members.

Responsibilities

• Lead opening and closing procedures and supervise staff.
• Maintain brand standards in visual merchandising.
• Ensure regulatory compliance with state regulations.
• Review and communicate SOPs and changes to employees.
• Coach and develop team to meet service standards and objectives.
• Monitor and manage store inventory.
• Handle patient issues and escalations.
• Maintain relationships with business partners.
• Maintain confidentiality and compliance.
• Perform other tasks as assigned.

Skills

High school diploma

Management experience

Cash handling

Interpersonal skills

Communication in English

Safety procedures

Equipment operation

Education

High school diploma

Job description

Join Trulieve - Where Passion Meets Purpose

If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized onTIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction.

If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way.To learn more about Trulieve and our mission, please visit www.trulieve.com

Join Trulieve - Where Passion Meets Purpose

If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized onTIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction.

If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way.To learn more about Trulieve and our mission, please visit www.trulieve.com

Requisition ID: 21422

Remote Work Available: No

JobTitle:Shift Supervisor

Department:Retail

ReportsTo:General Manager

FLSAStatus:Regular Non-Exempt

Salary: $18.00/hourly

ROLESUMMARY

TheShift Supervisor willbe responsible forassistingthe General Manager/Assistant General Managerinleadership andsupervision of store personnel, achieving key performancemetricsand ensuring the efficient dailyoperationof the store. This roleis responsible forensuring regulatory compliance while delivering exceptional customer experience.

KEYDUTIES AND RESPONSIBILITIES

• Assume all duties of a key-holding supervisor related to opening and closing procedures and basic supervision of staff
• and retail processes
• Maintainbrand standards in visual merchandising
• Ensure consistent regulatory compliance with all state specific regulations
• Review, communicate and ensure compliance with all company SOPsand assure that any changes are communicated to employees
• Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives
• Monitorandmaintainstoreinventory
• Responsible for handling and resolving patient issues and escalations
• Maintain professional working relationships with business partners
• Maintain strict confidentiality and compliance
• Perform other tasks that have been assigned by management

SKILLSANDQUALIFICATIONS

• High School Diplomarequired
• Priormanagementexperience,preferably inretailand/orcustomerserviceareais aplus
• Musthavepriorcashhandlingexperience
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; abilityto upholda strictlevelof confidentialityand discretion
• Able to communicate in conversational English to work effectively with customers and team members,operateelectronicequipment(computer, scanner, printer, etc.),comprehendsafetyprocedures,andutilizetelecommunicationdevices
• Abilitytointeract with customers and team members respectfully and politely

ADDITIONAL MINIMUMQUALIFICATIONS

• Mustpossessa valid driver's license and pasaMVR background check (delivery locations only)
• Must be able to pass a level 1 and level 2 background check
• Must be at least 21 years of age
• Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies
• Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude

PHYSICALREQUIREMENTS

While performing the duties of this job, the employee is:

• Constantly required to move/traverse throughout entire facility, includingtightspaces
• Accurately communicate and exchange sensitive information and ideas with others, including members of the public;observe/inspect details at varying ranges;operatecomputing devices
• Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50lbs; lift/carry/position objects up to 50 lbs.; ascend/descend stool/ladder/steps; positionself and/orobjects at floor level (e.g., crouch, stoop, kneel, crawl)
• Must have visual and auditory acuity with or without job aids to perform all functions of the position
• Occasionally required to remain in a seated position

WORKSCHEDULE:

Up to40hoursweeklywithflexiblehoursdependingonstoreneeds.Mustbeavailabletoworkevenings,weekends,andholidays.

EqualOpportunityEmployer TrulieveSupportsaDrug-FreeWorkplace

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.

Nearest Major Market: York PA
Nearest Secondary Market: Lancaster