Shift Supervisor F/T

Goodwill of Southern New England; Clinton (CT); On-site; USD 24,411 - 32,704; Full time

Benefits offered by this job

Tuition reimbursement

Gym reimbursement

Emergency assistance funds

Paid time off

Referral bonuses

Retirement plan contributions

Job summary

A community-focused retail organization is hiring a Retail Shift Supervisor in Clinton, Connecticut. The role involves assisting the Store Manager with operations, ensuring excellent customer service, and adhering to safety and security regulations. Candidates must have a high school diploma and at least one year of related experience. This position requires working regular weekend and holiday hours. Competitive hourly wage is offered along with various benefits including tuition reimbursement and paid time off.

Qualifications

• Minimum of one year related experience and/or training.
• Must be at least 18 years old.
• Ability to read and comprehend simple instructions.

Responsibilities

• Assist customers and donors with excellent service.
• Maximize goods processing through Goodwill techniques.
• Report any unsafe conditions immediately to supervisor.
• Ensure compliance with cash handling and security policies.

Skills

Customer service

Cash handling

Delegation

Basic math

Education

High school diploma or GED

Job description

Pay: $18.50/Hour

Hourly Pay Range: $17.72 - $23.74

Benefits

• Tuition and gym reimbursement
• Emergency assistance funds
• Paid time off
• Referral bonuses
• Retirement plan contributions
• And more depending on position!

Summary

Assists the Store Manager in all operations of the Goodwill Retail Store or Outlet as described below.

Special Requirements

Work regular weekend (Saturday, Sunday), holiday and evening hours customary to the retail trade.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist customers and donors in a timely and courteous manner, ensuring excellent customer service.
• Maximize used goods processing through the proper application of Goodwill techniques, including sorting, preparing and pricing items for sale. Meet or exceed production goals on a consistent basis.
• Ensure that the store and surrounding premises are kept neat, clean and orderly and free of safety hazards and that health, safety and emergency procedures are understood and followed by employees. Immediately report all unsafe conditions to supervisor.
• Help unload truck as required; sort and grade newly arrived goods.
• Assist Store Manager in training new employees in a timely manner and according to agency and store policies and procedures.
• Maintain production areas to ensure ease of operations.
• Comply with cash handling and security policies; close out register for daily total; confirm correct amount; notify supervisor of any discrepancy; make nightly deposit to designated bank, as required.
• Responsible for the store's operation in the absence of the Store Manager and Assistant Manager, including, but not limited to: opening and closing the store; directing the activities of store personnel; ensuring proper adherence by store employees to agency policies and procedures, CARF standards, safety and security regulations; ensuring that all sales transactions are rung up and reported accurately; ensuring that donated goods are processed appropriately; ordering store supplies and truck delivery; and checking security of building. In dealing with infractions or unusual situations, Shift Supervisor must seek assistance from supervisor or Human Resources, as appropriate and report any infractions or unusual situations to the Store Manager.
• Maintain store records, as required.
• Immediately report any suspicions or allegations of fraud to supervisor.
• Comply with all CARF, Agency and store policies and procedures.

Other Duties

• Employee will be required to perform bank transactions necessary to store operations, e.g. depositing daily receipts, securing rolled coins or specific denominations of bills, etc., and must have access to transportation for travel to/from designated bank.
• Employee will be included on Alarm Responder Roster for assigned store/location. Must respond upon notification from alarm monitoring company, in-person, to alarm calls that occur before/after typical hours of business operations. Employee must follow established procedures for responding to an alarm call and must have access to transportation to travel to/from store at such times. Employees must provide personal telephone and/or cell phone information in order to be available to receive alarm calls and must maintain ongoing phone service. Based on employment classification, employee will be paid in accordance with Agency Policy for time spent responding to alarm calls.

Requirements

Education and/or Experience

High school diploma or general education degree (GED) plus a minimum of one year related experience and/or training. Must have attained 18 years of age.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to speak effectively with customers, clients and other employees of the organization.

Mathematical Skills

Ability to add and subtract two digit numbers and to multiply and divide. Ability to perform these operations using units of American money.

Reasoning Ability

Ability to apply common sense understanding to carry out simple instructions. Ability to deal with standardized situations with only occasional or no variables.

Other Skills and Abilities

Must be able to effectively delegate tasks to store personnel to ensure that store operations are fulfilled and carry out assigned duties with minimal supervision. Must exhibit a high level of integrity and business ethics.

Physical Demands

Regular standing, walking, talking or hearing; use of hands to finger, handle, or feel and reach with hands and arms; occasionally sit, climb or balance; and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Must regularly push crates (on wheels) that may weigh up to 600 pounds.

Requirements for Personal Protective Equipment (PPE)

Protective eyewear must be worn at all times while preparing cleaning solution for floor cleaning machine and while dispensing fluid into the machine. Protective gloves (cloth/leather) and protective eyewear must be worn at all times while using push stick to propel material into trash compactor. Latex gloves are available for any employee engaged in sorting credentials but are not required.

Work Environment

The work environment is usually hectic (fast paced) with regular deadlines and production quotas. Retail Shift Supervisors are subject to temporary re-assignment or transfer to assigned locations within the agency Goodwill territory.

Equal Opportunity Employer