SHIFT SUPERVISOR (DISPATCH) (FULL TIME)

Compass Group USA; Little Rock (AR); On-site; USD 34,000 - 38,000; Full time

Job summary

Crothall Healthcare, a Compass Group company, is hiring a full-time SHIFT SUPERVISOR (DISPATCH) at Baptist Health Little Rock in Little Rock, AR. You will direct shift activities, train staff, and coordinate bed admissions using EPIC Bedboard while maintaining patient flow and service quality.

The role requires prior housekeeping and supervisory experience in a fast-paced hospital environment; the schedule is Monday through Friday, 9:00 am–5:30 pm, with a fixed pay rate of $17.00 per hour and

Qualifications

• Prior housekeeping and supervisory experience required.
• Experience in a fast-paced hospital environment.
• Ability to coordinate bed admissions/transfers using EPIC Bedboard.

Responsibilities

• Direct the activities of associates during a shift and ensure tasks meet policy and procedure.
• Provide training and create work schedules.
• Evaluate performance and reward high performers; discipline when needed.
• Prepare production or service reports for management and ensure quality, productivity and safety.
• Serve as the contact person for employee complaints or time-off requests.
• Mentor and develop employees and encourage advancement within the organization.
• Perform other duties as assigned.

Skills

Supervisory experience

Customer service

Tools

EPIC Bedboard

Job description

Crothall Healthcare

• We are hiring immediately for full time SHIFT SUPERVISOR (DISPATCH) positions.
• Location: Baptist Health Little Rock - 9601 Baptist Health Drive, Little Rock, AR 72205.
• Schedule: Full time schedule. Monday - Friday, 9:00 am - 5:30 pm. Further details upon interview.
• Requirement: Prior housekeeping and supervisory experience in a fast paced enviroment required. As the Dispatch Supervisor, your daily responsibilities also include:
  • Coordinate patient admissions, transfers, and discharges using EPIC Bedboard.
  • Monitor bed status and EVS room turnover to maximize bed availability.
  • Communicate with Nursing, Admissions, Transport, and EVS teams to support patient flow.
  • Maintain accurate bed tracking and patient movement data in EPIC.
  • Prioritize multiple requests while providing excellent customer service in a fast-paced hospital environment.
• Fixed Pay Rate: $17.00 per hour.

Make a difference in the lives of people, your community, and yourself. At Crothall Healthcare, a Compass Healthcare company, you’ll join a culture built on caring for people and creating a true sense of belonging. Our careers are filled with purpose and empower you to transform healthcare experiences while building lasting relationships.

Crothall provides specialized, high-quality, innovative support services exclusively to the healthcare industry. As the market leader in Environmental Services (EVS), we support nearly 1,300 accounts, many of which are ranked among the nation’s top hospitals. With nearly 30,000 team members, we hold ourselves to high standards of detail, safety, and excellence. We empower and uplift each other by working together, take responsibility for doing the right thing, and believe there is no limit to our potential when we grow together across Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing.

Job Summary

Summary: Direct the activities of associates during a specific shift and oversee that assigned job expectations are completed while policy and procedure is maintained.
Essential Duties and Responsibilities:

• Responsible for providing training and creating work schedules.
• Evaluating the performance of workers, rewarding high performers and disciplining employees who fail to meet reasonable standards of work performance.
• Prepare production or sales reports for management and ensure their unit meets the expectations for quality, productivity and safety.
• Acts as the contact person for employees with complaints or requests for time off.
• May act as a mentor, develop employees and encourage workers to set goals and strive for advancement within the organization.
• Perform other duties as assigned.

BENEFITS FOR OUR TEAM MEMBERS

• Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

• Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf

Crothall is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Crothall maintains a drug-free workplace.