Shift Supervisor: Craft Coffee Leader & Team Coach

Starbucks Corp.; Charlotte (NC); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Paid vacation and sick time

Parental leave

401(k)– employer match

Tuition coverage – Starbucks College

Job summary

Starbucks Coffee Company is seeking a Shift Supervisor to lead with craft and heart, ensuring every customer experience is welcoming and consistent with brand standards. You will supervise a team, coach partners, and maintain quality beverage and food preparation across all shifts.

The role requires 6 months of frontline customer service experience, strong communication, and the ability to work flexible hours including mornings, evenings, weekends, and holidays.

Qualifications

• Six months of experience in a role requiring constant interaction with customers.
• Experience preparing and coaching food and beverages to standard recipes or customized for customers.
• At least six months of experience delegating tasks to others or coordinating two or more employees.

Responsibilities

• Direct and supervise team to ensure fast, friendly service.
• Ensure quality beverages and food products are prepared to standard recipes.
• Uphold store policies on cash handling, safety, and security with accommodations as needed.
• Lead with craft and heart to make Starbucks a welcoming space for the community.

Skills

Leadership

Customer service

Communication

Retail knowledge

Teamwork

Interpersonal skills

Delegation

Relationship building

Job description

Starbucks Coffee Company is seeking a Shift Supervisor to lead with craft and heart, ensuring every customer experience is welcoming and consistent with brand standards. You will supervise a team, coach partners, and maintain quality beverage and food preparation across all shifts.

The role requires 6 months of frontline customer service experience, strong communication, and the ability to work flexible hours including mornings, evenings, weekends, and holidays.