Shift Supervisor — Craft Coffee Leader & Team Builder

Starbucks Corp.; Charlotte (NC); On-site; USD 16,531,000 - 27,552,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Tuition coverage via Starbucks College

Job summary

Starbucks Coffee Company is seeking a Shift Supervisor to lead a welcoming coffeehouse and deliver craft beverages with heart to the community. You will mentor teammates, delegate tasks, coach food and beverage prep to standard recipes, and ensure policy compliance, safety, and outstanding customer service.

This role offers flexibility, growth opportunities, and comprehensive benefits for partners, reflecting Starbucks commitment to supporting its team.

Qualifications

• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers.
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees
• Ability to direct the work of others
• Ability to learn quickly
• Knowledge, Skills and Abilities: Ability to direct the work of others; Strong interpersonal skills; Ability to work as part of a team; Effective oral communication skills

Responsibilities

• Lead the team to provide quality beverages and food to customers.
• Direct the work of others and coordinate tasks across two or more employees.
• Provide excellent customer service while ensuring store policies, safety and security are followed.

Skills

customer interactions

team leadership

cash handling

food and beverage prep

delegation

effective oral communication

interpersonal skills

teamwork

quick learning

Job description

Starbucks Coffee Company is seeking a Shift Supervisor to lead a welcoming coffeehouse and deliver craft beverages with heart to the community. You will mentor teammates, delegate tasks, coach food and beverage prep to standard recipes, and ensure policy compliance, safety, and outstanding customer service.

This role offers flexibility, growth opportunities, and comprehensive benefits for partners, reflecting Starbucks commitment to supporting its team.