Shift Supervisor - Busger King

Applegreen (US) Welcome Centers; City of Schenectady (NY); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen (US) Welcome Centers is looking for a Shift Supervisor in Schenectady, NY. You will lead team activities, ensure excellent customer service, and manage daily operational procedures. A strong background in cash handling and customer service is required, while leadership experience is preferred.

The role demands a flexible schedule including days, nights, and weekends, with an emphasis on maintaining a positive environment for both customers and staff.

Beneficial perks include flexible schedules, medical insurance, and paid time off.

Qualifications

• Experience in cash handling and customer service required.
• Leadership experience as a shift supervisor preferred.
• Demonstrates the ability to interact with the public in a friendly manner.

Responsibilities

• Lead activities of team members on shift.
• Provide friendly customer service and resolve complaints.
• Complete opening, daily, and closing procedures.

Skills

Cash handling

Customer service experience

Leadership experience

Job description

Shift Supervisor

Applegreen USA operates over 80 travel plazas across the Northeast and Midwest, providing convenience, comfort, retail and a wide range of food options.

Core Values

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion and performance.
• We seek opportunities and embrace change.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

Responsibilities

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers and resolving complaints.
• Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Operate point-of-sale (POS) system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross-sell and up-sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Assist in the training of new team members.
• Follow required brand standards, food safety requirements, as well as all company policies and procedures.
• Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced.
• Execute a variety of other tasks as assigned.

Essential Experience & Skills

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Requirements

• Able to stand and walk for an extended period of time.
• Frequently bend, twist, lift and carry at least 40 pounds.
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Available to work a flexible schedule including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.

This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands.

Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).