Shift Supervisor - Burger King

Dickson City Burger King; Dickson City (Lackawanna County); On-site; USD 19,000 - 28,000; Full time

Job summary

Dickson City Burger King is seeking a Shift Supervisor to support the GM/AM in daily operations and to train a productive team focused on delivering outstanding customer service and achieving sales goals.

The role emphasizes maintaining inventory, cash controls, and brand standards, while creating a fun, energized work environment for staff and guests.

Qualifications

• Assists GM/AM in daily restaurant operations and training.
• Maintains inventory accuracy and cash controls.
• Ensures food safety standards and clean facilities.
• Coordinates staff coverage and labor controls.

Responsibilities

• Provide exceptional customer service and coach the team.
• Maintain a clean, safe, inspection-ready facility.
• Enforce sanitary food handling and quality standards.
• Assist in staff training and development.
• Manage inventory, cash handling, and paperwork.
• Schedule shifts and ensure proper staffing.
• Ensure brand standards and review inspections.

Skills

Customer service

Team leadership

Training & development

Cash handling

Inventory management

Labor scheduling

Food safety knowledge

Job description

The Burger King Shift Supervisor (SS) is responsible for providing exceptional service to our customers with an entrepreneurial, sales-driven spirit for the company. A key priority includes assisting the GM/AM in the daily operation of the restaurant. Under the direction of the GM/AM, this position will also be responsible for maintaining inventories, cash control, restaurant appearance and completing daily paperwork. Candidates should be able to strategically train and develop a productive store team whose primary focus is promoting our brand while offering exceptional customer service. The SS should inspire and encourage teamwork towards successfully achieving sales goals, upholding daily operations and most importantly, create a fun and energized environment!

Customer Service

Assures a pleasant shopping experience for all customers, responds to customer complaints and solicits customer feedback and input. Regularly coaches team to provide and maintain a consistent high level of customer service.

Clean, Safe and Secure

Maintains a facility that is consistently "inspection ready" in all areas including food preparation, restrooms and all guest contact areas. Complies and maintains all Department of Health, internal company and brand inspection standards. Follows daily Onvo Safety Inspection/Emergency Response Protocols to quickly recognize and remove potential safety hazards to customers, employees and vendors while operating in a manner that does not put company property and assets at risk.

Food Safety and Planning

Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen and dining areas. Ensures compliance with operational standards, company policies, federal/state/local laws and ordinances. Responsible for establishing consistent high quality of food preparation and service while maintaining a professional restaurant image.

Training

Assists the GM/AM to ensure that the restaurant has a well-trained staff to meet and exceed operational standards.

Inventory Control

Under the direction of the GM/AM, the SS is responsible for maintaining inventories and store appearance. Treat inventory as if it is cash. All inventory variances researched, discussed and reported to the GM as early as possible. Makes sure all storage areas are clean and products are well organized and labeled with the date received.

Labor controls

Assists the GM/AM to ensure all shifts are covered and properly staffed. Coordinates daily assignments and activities of associates based on sales.

Cash Controls

Assures proper execution of all cash management activities, including accurate cash handling, credit card processing and safety procedures. Any unexplained cash shortage over $5 must be reported to GM or District Manager (DM), Restaurants.

Operations

Strive to be the best in the Brand! Keep Restaurant in compliance with all Brand standards. Maintain and ensure a safe clean work environment. Pass all internal operations training and paperwork audit. Ensure all brand sponsored inspections are at or above brand standards. Provide superior customer service to all of our guests.

Disclaimer

The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice. Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

At Onvo, we are passionate about convenience. We aren't just in the business of fuel or food. We're in the business of providing the best experience for our guests, every time. We are dedicated to providing our guests with exceptional service that is always quick, always kind, and always convenient. Whether you have a background in customer service and hospitality or this is your first job in the industry, if you're a go-getter, get in touch with us.