Shift Supervisor - Boston Boston, Massachusetts

Joe & The Juice; Boston (MA); On-site; USD 21,991 - 31,321; Full time

Benefits offered by this job

Employee Discount

Health Insurance

Free coffee

Job summary

Joe & The Juice is seeking a Shift Supervisor in Boston, MA to lead daily operations and maintain high standards of guest service. You'll manage team dynamics, ensure the store runs efficiently, and create memorable experiences for guests. The ideal candidate has experience in a supervisory role and is passionate about personal and team growth.

This position offers a competitive hourly wage of $19.35 plus tips, health insurance, and an employee discount. Join us in promoting a vibrant, people-centric work culture at Joe & The Juice.

Qualifications

• 1–2 years of experience in a supervisory or team lead role.
• Strong organizational and communication skills.
• Ability to stay cool and lead under pressure.
• Passion for people, service, and personal growth.
• A proactive, hands-on approach with a team-first mindset.

Responsibilities

• Ensure daily operations and the DCWF are followed precisely.
• Supervise cleanliness and delegate daily tasks.
• Support new juicers through training.
• Create warm, memorable guest interactions.
• Monitor commercial targets and manage deliveries.

Skills

Strong organizational skills

Strong communication skills

Ability to stay cool under pressure

Passion for people and service

Proactive and hands-on approach

Job description

JOB SUMMARY – What it’s all about

Position title: Shift Supervisor

Reports to: Store Manager

As a Shift Supervisor at Joe & The Juice, you help keep the heartbeat of the store alive. You’re not just leading the shift—you’re leading the vibe. With a focus on smooth operations, strong delegation, and team support, you keep the energy high, the standards sharp, and the guest experience top‑notch. You’ll support the store management team in keeping the store running like a well‑oiled machine while helping juicers grow and shine.

KEY RESPONSIBILITIES – What you’ll do

• Daily Operations: Ensure the Daily Concept Workflow (DCWF) is followed with precision by observing store traffic, assigning tasks, and delivering feedback that keeps the team focused and energized.
• Cleanliness & Standards: Supervise and delegate daily checklists using our task‑monitoring system. Keep the store clean, safe, and up to our Pink Standards, while reporting and documenting any issues honestly and promptly.
• Team Training: Support new juicers through our global training mantra: Knowledge – Training – Practice – Validation. Help build a confident and capable crew.
• Guest Experience: Lead by example to create warm, memorable guest interactions. Handle in‑store feedback with a professional and guest‑first approach.
• Sales Focus: Keep an eye on commercial targets throughout the shift. Manage deliveries, report accurately, and guide the team in supporting store sales performance.

KEY QUALIFICATIONS – What experience you’ll add to the team

• 1–2 years of experience in a similar supervisory or team lead role
• Strong organizational and communication skills
• Ability to stay cool and lead under pressure
• Passion for people, service, and personal growth
• A proactive, hands‑on approach with a team‑first mindset

BENEFITS & PERKS – Overview of your benefits and perks

• Employee Discount
• $19.35 hourly plus tips
• Health Insurance
• Free coffee

PHYSICAL REQUIREMENTS

Must be able to stand for long periods of time. Must be able to lift between 10 and 20 lbs. Must be able to perform bending, stooping, crouching, and squatting movements. Must be able to safely handle and use sharp objects. Must be able to work near and operate a hot grill.

ABOUT US

Joe & The Juice is a healthy fast‑casual concept founded in Copenhagen in 2002; since then, we have grown to more than 500 locations across 20 countries and now employ more than 4,500 people worldwide. We serve high‑quality, freshly prepared juices, shakes, coffee, and sandwiches in relaxed, contemporary concept cafés that combine convenience with distinct urban atmospheres. We invest heavily in internal development through our Moneyball career system and a culture where most leaders, including C‑suite, VPs, and directors, have started behind the bar. We continue to evolve our people‑centric and sustainability agenda that is part of our Nordic heritage and our commitment to a better future.

EQUALITY & INCLUSION

Joe & The Juice is committed to equal employment opportunity. We do not discriminate on the basis of any protected class under any applicable law.