Shift Supervisor-Auntie Anne's and Cinnabon

Applegreen (US) Welcome Centers; Union (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

Applegreen (US) Welcome Centers in Union, New Jersey, is seeking a Shift Supervisor to lead team activities and ensure excellent customer service. You will interact with travelers, manage daily procedures, and uphold food safety standards.

The ideal candidate will have cash handling and customer service experience, preferably in a supervisory role. This position requires flexibility with scheduling and the ability to perform physical tasks, including lifting.

Qualifications

• Ability to stand and walk for extended periods.
• Frequently bend, twist, lift, and carry at least 40 pounds.
• Speak, read, and comprehend instructions and converse with customers.

Responsibilities

• Lead activities of team members on shift.
• Provide friendly customer service to travelers.
• Complete daily and closing procedures.
• Operate the point-of-sale (POS) system.
• Ensure proper food handling procedures.

Skills

Cash handling

Customer service

Leadership

Public interaction

Job description

Overview

Shift Supervisor

At Applegreen, we refresh travelers on their journey. Applegreen USA operates over 80 travel plazas across the Northeast and Midwest offering convenience, comfort, retail, and a wide range of food options.

Our core values guide our attitudes and behaviors toward customers, suppliers, partners, and colleagues.

Responsibilities

• Lead the activities of team members on shift.
• Provide friendly customer service by engaging with travelers and resolving customer concerns.
• Complete opening, daily, and closing procedures and checklists in accordance with company policies.
• Operate the point-of-sale (POS) system, process payments, and follow cash handling policies and procedures.
• Ensure proper food handling procedures, including wrapping, labeling, dating, stocking, storing, rotating, and checking temperatures.
• Perform kitchen-related tasks such as prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross-sell and up-sell products.
• Maintain knowledge of products and services available in the plaza.
• Assist in training new team members.
• Follow brand standards, food safety requirements, and company policies and procedures.
• Inform plaza leadership of observations, concerns, or problems.
• Execute additional tasks as assigned.

Essential Experience & Skills

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Requirements

• Able to stand and walk for extended periods.
• Frequently bend, twist, lift, and carry at least 40 pounds.
• Ability to speak, read, and comprehend instructions, short correspondence, and policy documents, and converse with customers.
• Available to work a flexible schedule including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.

This is not an exhaustive list of all functions; the employee may be required to perform additional functions. Responsibilities may change as necessary due to business demands.

Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).