Shift Supervisor 2

Circle K Stores Inc.; Decatur (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Paid vacations

Health benefits

401K plan

Free employee car wash membership

Tuition reimbursement

Career advancement

Job summary

Circle K Store 4701808 in Decatur, IL is seeking a full-time Customer Service Associate to greet customers, explain wash options, and process payments. This role emphasizes fast, friendly service, adherence to safety policies, and teamwork in a busy outdoor car wash environment.

You will handle weekend shifts, assist with site upkeep, opening/closing procedures, and basic troubleshooting while learning the POS system.

Qualifications

• High School diploma or GED preferred.
• Excellent communication skills including active listening.
• Excellent sales and customer service skills.
• Ability to anticipate customer needs.
• Ability to work as a team.
• Proficient computer skills with the ability to learn a point of sales system.
• Strong work ethic and professional attitude.
• Ability to perform essential duties and physical functions described below.

Responsibilities

• Provide prompt, courteous customer service and explain wash options.
• Greet customers and handle inquiries while maintaining satisfaction.
• Assist with site upkeep, opening/closing procedures, and basic troubleshooting.
• Operate and learn the POS system and process payments.

Skills

Excellent communication

Active listening

Sales and customer service

Teamwork

POS system proficiency

Computer skills

Weekend availability

Physical stamina

Education

High School diploma or GED

Tools

POS system

Job description

Store 4701808: 3840 N Martin Luther King Jr Dr, Decatur, Illinois 62526 Shift Availability Days and Evenings Time Type Full time

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner. Responsible for greeting customers, answering questions, and explaining the wash options available. Ensure that customers are satisfied and that any inquiries, incidents and issues are reported in a timely manner. Satisfactorily able to complete all CSR and Supervisor 1 Level job duties. Able to work weekends. Able to demonstrate responsibility while Site Manager is off site. Enforces all safety policies. Understands the functions of all chemical room equipment. Assist Site Manager with tunnel and chemical room equipment repairs. Able to clean out solenoid. Reports to work on time and follows the dress and appearance code.

Duties and Job Breakdown Percentages: 60% Customer Interaction 30% Site Upkeep (Cleaning/Maintaining) 5% Opening/Closing Procedures 5% Basic Troubleshooting

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• High School diploma or GED preferred.
• Excellent communication skills including active listening.
• Excellent sales and customer service skills.
• Ability to anticipate customer needs.
• Ability to recommend different wash memberships to customers.
• Ability to work as a team.
• Proficient computer skills with the ability to learn a point of sales system.
• Strong work ethic and professional attitude.
• Ability to perform essential duties and physical functions described below.
• Ability to work in the conditions described below.

PHYSICAL DEMANDS

In performing the duties of this position, the employee is frequently required to stand and walk throughout the workday; use of hands; reach with hands and arms; climb or balance; stop, crouch and kneel. The employee must be able to work in damp and humid conditions. The employee must be able to work in outdoor variable weather conditions. The employee may have to lift and/or move objects up to 25lbs on a regular basis and occasionally up to 50lbs.

EXPERIENCE

Customer service and some Car Wash experience preferred.

WORKING ENVIRONMENT

The incumbent must be able to perform this job safely in accordance with standard operating procedures without endangering the health or safety of self or others. This position works in a typical outdoor car wash environment. The noise level is usually moderate but can be excessively loud with hearing protection required (along with other PPE). This person must adhere to OSHA safety guidelines and protocols which means this person will be required to wear Personal Protective Equipment such as, but not limited to hearing, eye, foot, hand protection.

SUPERVISION RECEIVED

The Level 2 Supervisor must be able to work with minimum direction and periodic supervision.

BENEFITS

• Competitive Pay Plus Commission Opportunities
• Paid Vacations
• Large Stable employer
• Medical, Dental, and Vision Coverage
• 401K plan with competitive company match
• Free Employee Car Wash Membership
• Tuition Reimbursement
• Work with fun motivated people
• Fast Career opportunities

All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

THE ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS / DUTIES AND /OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT NECESSARILY INTENDED TO SET FORTH ALL OF THE SPECIFIC REQUIREMENTS OF THE JOB. NOTE: This Job Description may change periodically as required by business necessity, with or without advance notice to employees.

Hiring Range: $15.00 to $16.00

Circle K is an Equal Opportunity Employer.

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.