Shift Supervisor

Lindt & Sprüngli USA; Wrentham (MA); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Bonus potential

Job summary

Lindt & Sprüngli USA is seeking a Shift Supervisor to lead an in-store team and deliver premium customer experiences across Lindt Chocolate Shops in the U.S.

The role requires a highly engaged individual who can drive sales performance, supervise staff, and maintain store standards. The position supports training, inventory control, cash handling, and adherence to quality policies while working evenings, weekends, and holidays in a fast-paced retail environment.

Qualifications

• Prior retail experience, preferably in a specialty retail environment.
• Regularly lift and/or move up to 10 pounds, frequently up to 35 pounds, occasionally up to 50 pounds.
• Ability to climb, balance, stoop, kneel, crouch and reach with arms.

Responsibilities

• Meet/exceed weekly, monthly, and annual sales plans and contribute to district sales targets.
• Train and develop sales staff to ensure product knowledge and brand representation.
• Manage operational controls: inventory, cash handling, QA policies, and store cleanliness.

Skills

Sales background

Team leadership

Math skills

Education

High School Graduate

Job description

Who We Are

At Lindt, we are a global fast‑growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile to ensure that every Lindt experience is nothing short of exceptional. Our collective efforts aim to positively impact not only premium chocolate but also the lives of employees, customers, and communities. Our culture is defined by Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment.

Position Purpose

As a Shift Supervisor at Lindt USA, you will join a team that truly believes in you and your abilities to create a positive and engaging in‑store experience for our customers. With Lindt Chocolate Shops across the U.S., the retail team plays an integral part in delivering a premium experience. The role requires a positive, highly engaged self‑starter who satisfies customers with every interaction, with a passion for Lindt, knowledge of our product, and commitment to our brand.

Essential Job Functions & Responsibilities

Sales

Ensure the store meets or exceeds weekly, monthly, and annual sales plans and consistently contributes to the district’s achievement of the sales plan.

• Models understanding and commitment to the store’s sales mission and effectively communicates the mission to staff in actionable terms.
• Assists with development of each team member’s individual commitment to the achievement of store sales results.
• Models and effectively supervises staff to ensure sales goals (including key performance indicators, ADS, UPT, conversion and other company sales standards) and external sales opportunities are achieved.
• Models Lindt standards through everyday activities (4 Moments of Influence, dress code, up‑selling, commitment, passion, sales focus, drive).
• Monitors and escalates stock levels to Store Management in a timely manner to avoid out‑of‑stocks/overstocks/dated product.

Staff Development

Support Store Manager in training sales staff in accordance with Lindt & Sprüngli guidelines and standards to ensure a knowledgeable, friendly, well‑trained team.

• Help train sales staff in accordance with company standards, ensuring daily, weekly, and monthly sales and operations are consistently achieved.
• Assist with training and developing staff sales techniques, ensuring solid product knowledge is consistently demonstrated and the brand is accurately represented to the customer.
• Escalate issues to Store Management in a professional and timely manner.

Operational Controls

Ensure the store meets or exceeds company standards for operational controls and compliance.

• Inventory Control/Shrink
• Cash Management (POS, paperwork, logs, policies & procedures)
• Comply with all Quality Assurance policies & procedures
• Maintain store cleanliness

Qualifications & Requirements

Skills & Knowledge

• Proven sales background
• Ability to take direction and effectively delegate and execute through others
• Basic math and/or accounting skills

Experience

• Prior retail experience, preferably in a specialty retail environment
• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds
• Ability to climb, balance, stoop, kneel, crouch and reach with arms

Education

• High School Graduate or equivalent

Other Requirements

• Must be available to work nights, weekends (Saturday and Sundays) and holidays

Total Rewards

Compensation: $16–$18 per hour. Lindt USA’s salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job‑related skills, knowledge, and experience as well as market conditions. A bonus and/or long‑term incentive may be included as part of this compensation package.

Lindt and Sprüngli is an equal‑opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Applicants for this position must successfully pass a background screening. All Lindt & Sprüngli (USA) Inc. properties are smoke‑ and tobacco‑free.

Join us in our journey of excellence, impact, and growth.