Shift Supervisor

Freddy’s Frozen Custard & Steakburgers; West Columbia (SC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Flexible scheduling

Job summary

Freddy’s Frozen Custard & Steinburgers is seeking a Shift Supervisor to lead daily restaurant operations, support management, and ensure exceptional food quality and hospitality. You will guide the team, uphold Freddy’s standards, and help deliver a seamless guest experience in a fast-paced environment.

This role emphasizes leadership, accountability, and hands-on training with opportunities for growth within the company’s expanding footprint.

Qualifications

• Previous restaurant, retail, or customer service experience preferred.
• Previous leadership or supervisory experience preferred, but not required.
• Strong communication and people skills.

Responsibilities

• Lead by example and provide direction to team members during shifts.
• Ensure guests receive fast, friendly, and accurate service.
• Maintain Freddy’s standards for food quality, preparation, portioning, presentation, and hospitality.
• Assign positions and deploy team members based on business needs.
• Monitor speed of service and adjust to keep operations running smoothly.
• Ensure proper food handling, sanitation, temperature control, and food safety procedures.

Skills

Leadership

Customer service

Communication

Job description

Shift Supervisor – Freddy’s Frozen Custard & Steakburgers

Lead the Shift. Support the Team. Deliver the Freddy’s Experience.

Freddy’s Frozen Custard & Steakburgers is looking for energetic, dependable, and guest-focused Shift Supervisors to join our team. If you enjoy leading by example, working alongside your team, and making sure every guest receives great food and exceptional service, this is an opportunity to develop your leadership skills and grow with Freddy’s.

As a Shift Supervisor, you'll help lead day-to-day restaurant operations while supporting restaurant management in delivering excellent food, hospitality, cleanliness, food safety, and team performance.

Benefits

• Competitive pay
• Employee discounts
• Flexible scheduling

What You'll Do

As a Shift Supervisor, you'll help lead successful restaurant shifts from start to finish. You will:

• Lead by example and provide direction and support to team members throughout the shift
• Ensure every guest receives fast, friendly, and accurate service
• Maintain Freddy’s standards for food quality, preparation, portioning, presentation, and hospitality
• Assign positions and deploy team members based on business needs
• Monitor speed of service and make adjustments to keep operations running efficiently
• Ensure proper food handling, sanitation, temperature control, and food safety procedures are followed
• Complete required food safety and temperature logs accurately and on time
• Immediately address and communicate any food safety concerns
• Support proper opening, closing, and shift-change procedures
• Assist with cash handling, register procedures, deposits, and other assigned financial controls
• Monitor product levels and ensure proper stocking, rotation, and inventory procedures
• Maintain a clean, organized, and safe restaurant for guests and team members
• Coach team members in the moment and reinforce company policies and operating standards
• Help train and develop new and existing team members
• Communicate equipment, maintenance, staffing, food safety, and operational concerns to restaurant management
• Assist restaurant management with controlling food waste and labor during assigned shifts
• Position team members effectively to meet guest demand while maintaining labor expectations
• Handle guest concerns professionally and work to resolve issues quickly
• Help create a positive, respectful, and accountable workplace
• Perform team member duties and work restaurant stations as needed

What We’re Looking For

• Previous restaurant, retail, or customer service experience preferred
• Previous leadership or supervisory experience preferred, but not required
• Strong communication and people skills
• Ability to lead by example and provide clear direction to team members
• Dependable, punctual, and able to work with a sense of urgency
• Strong attention to food safety, cleanliness, and operational standards
• Ability to remain calm and make good decisions in a fast-paced environment
• Willingness to coach team members and hold standards consistently
• Ability to work a flexible schedule, including nights, weekends, and holidays as business needs require
• Ability to perform the physical duties required in a fast-paced restaurant environment

Grow With Us

A Shift Supervisor position is an opportunity to build real restaurant leadership experience. High-performing Shift Supervisors can develop toward restaurant management, General Manager, and additional leadership opportunities as our organization grows.

We're looking for people who want more than just a job—we want leaders who take pride in their restaurant, support their teammates, and want to grow.

Job Type: Full-time or Part-time

Applicant Communications

By submitting your application, you acknowledge that ELJ may contact you regarding your application and the hiring process using the phone number and email address you provide. This may include phone calls, emails, and text messages for interview scheduling, application updates, and other employment-related communications. Message and data rates may apply. You may opt out of text messages at any time by replying STOP.

About Freddy’s Frozen Custard & Steakburgers

Freddy’s Frozen Custard & Steakburgers is a fast-casual restaurant concept known for cooked‑to‑order steakburgers, crispy shoestring fries, freshly churned frozen custard, and genuine hospitality.

At Freddy’s, we believe great food and great service start with great people. Our team members work together to provide a clean, welcoming restaurant and an exceptional experience for every guest.

Franchise Disclosure

This restaurant is independently owned and operated by a franchisee. Your application will go directly to the franchise organization, and all hiring decisions will be made by the management of this franchise organization.

Freddy’s Frozen Custard & Steakburgers® was co‑founded in 2002 by brothers Bill and Randy Simon with their friend and business partner, Scott Redler. It was named in honor of Bill and Randy’s father. Together, they built a brand focused on quality, hospitality, cleanliness and timeless traditions.