Shift Supervisor

Legacy Chicken, LLC; Rio Rancho (NM); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Legacy Chicken, LLC is seeking a Shift Supervisor to lead restaurant teams and deliver exceptional guest experiences. You will drive operational excellence, coach staff across all stations, and ensure quality, service and cleanliness standards during every shift.

You will participate in team huddles, recognize achievements, resolve guest concerns quickly, and contribute ideas to improve metrics. Minimum age 18 with prior leadership in a restaurant preferred.

Formación

• Minimum age 18 years.
• Previous restaurant leadership experience preferred.
• Must be proficient in all areas of the restaurant to assist when necessary.

Responsabilidades

• Coaches, trains and develops team members around processes and procedures at each station.
• Actively participates in team huddles with ideas to improve performance.
• Thank and celebrate the team to motivate performance.
• Serve as a role model and coach Brand service behaviors.
• Fix bottlenecks, monitor speed of service and inventory accuracy.
• Maintain a welcoming, clean restaurant environment.
• Engage with guests during shifts and handle concerns promptly.
• Ensure product quality and standards on shift; follow QSC.
• Suggest ideas to improve guest metrics and feedback to the GM.
• Lead shifts by delegating duties and following up with team members.
• Be proficient across restaurant areas to assist when needed.
• Utilize shift tools and routines to uphold Quality, Service and Cleanliness (QSC).
• Review invoices and inter-store transfers; monitor waste tracking.
• Check production planning and adjust as needed.
• Execute action plans for Employee Engagement and Voice of the Guest during shift.

Conocimientos

Leadership

Coaching

Team training

Customer service

Descripción del empleo

Shift Supervisor

Shift Leaders consistently keep our brand promises, help inspire teams and deliver great results. They
understand the importance of providing and engaging environment for restaurant teams and the guest. A
Shift Leader helps the shift run smoothly by taking care of their restaurant teams and guests and
delivering operational excellence.

Essential Functions

Develop Servant Leaders-Puts your people and restaurant first-not yourself
Create Memorable Experiences-Creates a service experience so good the guest cant wait to come back to Popeyes
Administration-Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals
Responsibilities
Coaches, trains and develops team members around processes and procedures at each station

Actively participates in team huddles offering great ideas
Consistently thanks the team and celebrates success
Serves as a role model and coaches Brand service behaviors
Fixes bottlenecks, calls chicken drops and monitors Speed of Service
Makes sure the restaurant is welcoming and clean
Spends time with the guests in the dining room doing table touches throughout the shift
Supports the team to resolve guest concerns quickly
Ensures product quality and all standards are met on their shift
Provides ideas to the restaurant General Manager to improve guest metrics and feedback
Leads each shift by delegating duties, assigning tasks, and following up with all team members
Must be proficient in each are of the restaurant to assist when necessary
Uses shift tools and routines to ensure Quality, Service and Cleanliness Standards (QSC) are met
Ensures accuracy of inventory and waste tracking
Reviews and approves invoices and inter-store transfers (ISTs)
Checks people charts and production planning and makes necessary adjustments
Follows through with action plans for Employee Engagement, Voice of the Guest and Operational Assessments during the shift

Required Education and Experience

Minimum Age: 18 years old
Previous restaurant leadership experience preferred