Shift Supervisor

Legacy Chicken, LLC; Clovis (NM); On-site; USD 30,000 - 42,000; Full time

Job summary

Legacy Chicken, LLC is seeking a Shift Supervisor to lead restaurant teams during busy shifts and ensure top guest experiences. You will coach crew, manage daily operations, and uphold quality, service, and cleanliness standards.

Responsibilities include coaching, handling bottlenecks, engaging with guests, and supporting the General Manager to improve guest metrics. Prior restaurant leadership is preferred; minimum age 18.

Qualifications

• Minimum age of 18 years.
• Previous restaurant leadership experience preferred.

Responsibilities

• Coaches, trains and develops team members around processes and procedures at each station.
• Actively participates in team huddles offering great ideas.
• Fixes bottlenecks and monitors Speed of Service.
• Makes sure the restaurant is welcoming and clean.
• Spends time with guests in the dining room doing table touches.
• Supports the team to resolve guest concerns quickly.
• Ensures product quality and all standards are met on their shift.
• Leads the shift by delegating duties and following up with all team members.
• Reviews production planning and adjusts accordingly.
• Follows action plans for Employee Engagement and Guest feedback during the shift.

Skills

Leadership

Coaching

Guest service

Job description

Shift Supervisor

Shift Leaders consistently keep our brand promises, help inspire teams and deliver great results. They
understand the importance of providing and engaging environment for restaurant teams and the guest. A
Shift Leader helps the shift run smoothly by taking care of their restaurant teams and guests and
delivering operational excellence.

Essential Functions

Develop Servant Leaders-Puts your people and restaurant first-not yourself
Create Memorable Experiences-Creates a service experience so good the guest cant wait to come back to Popeyes
Administration-Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals
Responsibilities
Coaches, trains and develops team members around processes and procedures at each station

Actively participates in team huddles offering great ideas
Consistently thanks the team and celebrates success
Serves as a role model and coaches Brand service behaviors
Fixes bottlenecks, calls chicken drops and monitors Speed of Service
Makes sure the restaurant is welcoming and clean
Spends time with the guests in the dining room doing table touches throughout the shift
Supports the team to resolve guest concerns quickly
Ensures product quality and all standards are met on their shift
Provides ideas to the restaurant General Manager to improve guest metrics and feedback
Leads each shift by delegating duties, assigning tasks, and following up with all team members
Must be proficient in each are of the restaurant to assist when necessary
Uses shift tools and routines to ensure Quality, Service and Cleanliness Standards (QSC) are met
Ensures accuracy of inventory and waste tracking
Reviews and approves invoices and inter-store transfers (ISTs)
Checks people charts and production planning and makes necessary adjustments
Follows through with action plans for Employee Engagement, Voice of the Guest and Operational Assessments during the shift

Required Education and Experience

Minimum Age: 18 years old
Previous restaurant leadership experience preferred