Shift Supervisor

Carlisle Corporation; Ohio; Hybrid; USD 42,000 - 54,000; Full time

Job summary

Wendy's in Ashland, OH seeks a Shift Supervisor to oversee non-service and service-hour activities, directing crew and ensuring safe, efficient operations. You will supervise opening/closing tasks, coach staff, and uphold cash handling and safety procedures in a fast-paced environment.

The role requires a high school diploma and at least 1 year in the restaurant industry, with a focus on teamwork, quality, and customer service excellence.

Qualifications

• Experience supervising in a restaurant setting.
• Ability to train and cross-train staff as directed.
• Knowledge of basic cash handling and register procedures.
• Commitment to safety, cleanliness and policy adherence.

Responsibilities

• Oversee opening and closing operations during non-service hours.
• Provide work direction to crew members and address performance issues.
• Ensure compliance with safety, security and cash-control policies.
• Assist in maintaining service efficiency and quality standards.

Skills

Supervisory skills

Staff training

Customer service

Education

High School diploma or equivalent

Tools

Cash handling procedures

Job description

## Shift SupervisorApplylocations: Claremonttime type: Full timeposted on: Posted Todayjob requisition id: R114500Ashland, OH**Statement of Purpose:**STATEMENT OF PURPOSE:Supervises operational activities as directed by General Manager or other Manager(s) during non-service hours and assists exempt management in supervision during service hours. The position may supervise operational activities during non-peak service hours for limited times of manager absence such as during bank runs, emergencies, etc. The nature of supervision is “work direction.”ACCOUNTABILITIES:Supervision 1. Supervises open and close activities during non-service hours. 2. Provides "work direction" to crew members. 3. Addresses performance problems of crew members that require immediate attention; refers problem to the unit manager for progressive discipline if appropriate.Q.S.C. Standards 1. Monitors product quality and takes corrective action where necessary. 2. Follows store cleaning plan. 3. Monitors positional and service line organization. 4. Monitors service times and determines efficiency. 5. Exhibits positive customer service attitude at all times.Controls 1. Follows flowcharts, prep projections and "build-to" charts. 2. Monitors labor usage against sales readings and recommends corrective action to General Manager where necessary. 3. Follows store plans as set by the unit manager. 4. Controls food cost by minimizing waste.Training and Performance Management 1. Assists in training and cross-training of positional skills, as directed by the unit manager.Policies and Procedures 1. Follows all procedures in the Operational Procedures Manual. 2. Ensures time card accuracy and wage/hour compliance during non-service shift for which he/she is responsible. 3. Adheres to cash control and banking policies, knows register procedures. 4. Maintains safe working conditions by following all safety and security policies and procedures; notifies unit manager of any accident or injury. 5. Ensures dress policy is followed at all times. 6. Follows all maintenance procedures and Preventative Maintenance Schedule duties.Employee Relations 1. Uses consistent and appropriate practices in carrying out supervision and "work direction" accountabilities. 2. Alters the unit manager to any performance and/or discipline problems, providing sufficient information for the unit manager to take corrective action as required.EMPLOYMENT STANDARDS:Knowledge 1. Thorough knowledge of Wendy's Operational Procedures and Standards.Education 1. High School graduate or equivalent educational certificate.Experience 1. At least 1 year of experience in the restaurant industry.Age Requirement 1. Must be at least 18 years of age.