Shift Supervisor

Red Robin; Norridge (IL); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Flexible schedules

50% discount on Red Robin food

25% discount for your family

Referral bonuses

Health insurance (subject to criteria)

Job summary

Red Robin is seeking a Shift Supervisor to oversee daily restaurant operations during mid and closing shifts. This role supports exempt management and acts as an ambassador of the brand, ensuring guest satisfaction and profit maximization.

Candidates should bring leadership, reliable transportation, and a passion for helping teams deliver high-quality food and service. The position offers growth opportunities and comprehensive benefits where eligible.

Qualifications

• Must be at least 21 years old.
• Minimum of 1 year full service restaurant experience preferred.
• Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction.
• Business maturity and an ability to effectively supervise peers.
• Basic personal computer literacy.
• Must be able to work a flexible schedule including opening, closing, weekends and holidays.
• Reliable transportation.

Responsibilities

• Manage day to day operations during scheduled mid and closing shifts under the supervision of exempt management.
• Ambassador of Company & Brand Equity Standards to ensure guest loyalty and profit maximization.
• Master resolvers with guest interactions, driving to optimize profits and ensure product quality and restaurant cleanliness.
• May work in this position as well as other hourly roles they are certified in and scheduled based upon restaurant need.

Skills

Leadership

Guest service

Communication

Team supervision

Time management

Education

High school diploma or equivalent

Some college preferred

Tools

Serv Safe Certification

Job description

Shift Supervisor

Range: $19.41 - $23.42

Our Restaurant Hourly Shift Supervisors not only have an appetite for bottomless fun & compassion for our crazy loyal guests, they manage day to day operations of the restaurant during scheduled mid and closing shifts under the supervision of exempt management. Candidates and current Team Members who demonstrate our values may be selected by exempt management for the Shift Supervisor position and will undergo on-the-job training for specific management tasks and leadership growth. As a part of the leadership team, they are an ambassador of Company & Brand Equity Standards to ensure the loyalty of our guests and profit maximization. They are master resolvers with guest interactions, driven to optimize profits, and ensure product quality and restaurant cleanliness. Candidates and current Team Members selected for this role may work in this position as well as other hourly roles they are certified in and are scheduled based upon restaurant need. The role is also eligible to enjoy:

• Flexible work schedules
• 50% discount on Red Robin food and 25% for your family
• Referral bonuses for bringing new members to our team
• Additional compensation and benefits that are listed below
• Excellent opportunities to grow with us!

Qualifications

To qualify for this role a great candidate has:

• Must be at least 21 years old
• Minimum of 1 year full service restaurant experience preferred
• Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
• Business maturity and an ability to effectively supervise peers
• High school diploma or equivalent required, some college preferred
• Passion for the business and compassion for people
• Highly energetic, self-motivated, goal oriented and dependable
• Good oral and written communication skills, and outstanding leadership, interpersonal and conflict resolution skills
• Basic business math and accounting skills, and strong analytical/decision-making skills
• Basic personal computer literacy
• Must be able to work a flexible schedule including opening, closing, weekends and holidays.
• Reliable transportation required
• Serv Safe Certified preferred

Legal Disclosures

Red Robin is an equal opportunity employer.

Pay Range

Pay range disclosed above.

Other Types of Compensation (subject to qualifications and requirements)

• Referral Bonus
• Employee Stock Purchase Program (after 1+ years of service, must have 20+ hours/week)

Health Insurance (subject to qualifications and requirements)

• Health, vision, dental, accident, critical illness and hospital indemnity coverage (must be 18+)

Retirement Benefits (subject to qualifications and requirements)

• 401k retirement plan (with company match to 4% of pay) (must be 21+, after 1+ years of service, and 1,000+ hours/year)

Paid Time Off (subject to qualifications and requirements)

• 0.0192 hours for each 1 hour worked (after 1+ years of service, 35+ Hours/week)

Location

Under "Location" select the applicable state you want to search and then scroll down to see what cities we are hiring in! Can't Find Your Desired Location? It may be a Franchise restaurant. Use the links below to search for job postings at franchised restarants.* Alaska Arizona (Tempe) Delaware, New Jersey (Hamilton) Kansas, Missouri Michigan, Ohio (Toledo) Montana Pennsylvania (Central, Eastern) Texas (Dallas, Rio Grande Valley *Each Franchise is independently owned and operated and is solely responsible for all employment decisions regarding it's employees. In addition, all job postings for franchised restaurants are the sole responsibility of the franchisee operating that franchised restaurant, and each franchisee is solely responsible for the application process associated with their job postings.

About Red Robin

We are a high-volume, full-service restaurant known for its laid-back atmosphere and uniquely quirky vibe. We value a sense of belonging and welcome both similarities and differences, because Red Robin is for everyone.

Mission

Serve our Guests awesome American food and bottomless fun.

Vision

Be the most loved restaurant brand in the communities we serve.

Values

• BOTTOMLESS FUN: From our unique art, to our iconic mascot, to our endless fries – we like to have fun. Our playful attitude impacts all aspects of our business, ensuring both Team Members and Guests have a great time.
• UNBRIDLED GENEROSITY: By providing boundless kindness, abundance in service, and a "do-whatever-it-takes" attitude and hospitality, we ensure that our Team Members are equipped and excited to care for our guests.
• FAMILIARITY WITH A TWIST: Red Robin feels different, but still like home. Our decor, recipes, and Team Members blend the familiar with the unknown to create new and interesting experiences.
• INTEGRITY & HIGH-PERFORMANCE: Every action is driven by unwavering integrity, setting a new benchmark for high performance, ensuring excellence in all endeavors and fostering a culture of trust and excellence.