Shift Supervisor

Volunteers of America-Greater New York; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a leading nonprofit organization as a Shift Supervisor, where you will oversee client care and operations at a transitional housing program in New York. This role is pivotal in ensuring client safety, managing staff, and providing support to residents facing various challenges. The ideal candidate will have relevant experience and a commitment to making a difference in the community.

Benefits

Medical, Dental, & Vision Coverage

Retirement Plan

Tuition Reimbursement

Paid Time Off

Qualifications

• At least two years of relevant experience required.
• Ability to perform diverse tasks with ease.

Responsibilities

• Coordinate non-clinical needs of families and guests.
• Supervise front desk staff and ensure adherence to policy.
• Provide emergency assistance and monitor building safety.

Skills

Confidentiality

Customer Service

Management

Education

High School diploma or GED

Job description

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Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.

We are in search of new talent in the following position…

Position: Shift Supervisor

The Shift Supervisor assists clients and guest ensuring that their requests are met. They coordinate the non-clinical needs of families and guest, by greeting, managing, maintaining security and coordinating the operations of the client care team. The Shift Supervisor orients clients to the program and engages clients in services, protect client rights, promotes client and coworker safety and clarify facility rules.

Empower Residence is a 24/7 transitional housing program for women, operating under HRA/DSS guidelines. As an enhanced shelter, we support residents facing challenges such as mental health needs, substance use, unemployment, and poverty. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/services/housing

Location: New York, NY 10023

Minimum Qualifications:

• High School diploma or GED with at least two years of relevant experience.
• Must be able to perform diverse tasks with ease and maintain confidentiality.
  
  

Certifications that are required within 90 days of hire – VOA will cover the cost:

• Coordinator of Fire Safety & Alarms (F80)
• Food Service Handler Certificate
• CPR/First Aid Certificate - within 6 months of hire.
  
  

Shift Supervisor Principal Responsibilities:

• Responsible for all functions of the program when Program Director, Associate Program Director of Operations are not on-site.
• Directs all front desk staff, private security workers and resident service workers activities to ensure adherence to policy and procedures.
• Ensures client care, new intakes, and is main liaison between funder while on duty. Oversee client participation in daily program activities. Provide optimal customer service.
• Ensure proper documentation of front desk activities.
• Provide emergency assistance to residents as needed and supervise incident management system.
• Monitor building safety.
• Conduct rounds at residence as assigned
  
  

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday
  
  

And much more!

Please note: Benefits for part-time employees may vary.

To learn more about VOA-Greater New York, copy and paste this link into a browser: https://www.voa-gny.org/about

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Non-profit Organizations

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