Shift Supervisor

The Wendy's Company; Moss Point (MS); On-site; USD 25,000 - 34,000; Full time

Job summary

The Wendy's Company is seeking a capable supervisor in Moss Point, MS to oversee operational activities during non-service hours and provide work direction to crew members. The role supports the unit manager and ensures smooth shift execution.

Ideal candidates have at least 1 year of restaurant experience, are 18 years or older, and possess a High School diploma or equivalent. You will enforce procedures, manage labor, and uphold safety standards on site.

Qualifications

• High School diploma or equivalent is required.
• At least 1 year of experience in the restaurant industry.
• Must be at least 18 years old.

Responsibilities

• Supervises open and close activities during non-service hours and provides work direction to crew members.
• Addresses performance problems of crew members and refers issues to the unit manager when appropriate.
• Assists in training and cross-training of positional skills as directed by the unit manager.
• Follows procedures in the Operational Procedures Manual and ensures time card accuracy and wage/hour compliance.
• Adheres to cash control, banking policies and register procedures; maintains safe working conditions and dress policy.

Skills

Leadership

Communication

Education

High School diploma or equivalent

Job description

Moss Point, MS

Statement of Purpose:

STATEMENT OF PURPOSE:

Supervises operational activities as directed by General Manager or other Manager(s) during non-service hours and assists exempt management in supervision during service hours. The position may supervise operational activities during non-peak service hours for limited times of manager absence such as during bank runs, emergencies, etc. The nature of supervision is “work direction.”

ACCOUNTABILITIES:

• Supervises open and close activities during non-service hours.
• Provides “work direction” to crew members.
• Addresses performance problems of crew members that require immediate attention; refers problem to the unit manager for progressive discipline if appropriate.

Q.S.C. Standards

• Monitors product quality and takes corrective action where necessary.
• Follows store cleaning plan.
• Monitors positional and service line organization.
• Monitors service times and determines efficiency.

  Controls

  • Follows flowcharts, prep projections and “build-to” charts.
  • Monitors labor usage against sales readings and recommends corrective action to General Manager where necessary.
  • Follows store plans as set by the unit manager.
  • Controls food cost by minimizing waste.

  Training and Performance Management

  • Assists in training and cross-training of positional skills, as directed by the unit manager.

  Policies and Procedures

  • Follows all procedures in the Operational Procedures Manual.
  • Ensures time card accuracy and wage/hour compliance during non-service shift for which he/she is responsible.
  • Adheres to cash control and banking policies, knows register procedures.
  • Maintains safe working conditions by following all safety and security policies and procedures; notifies unit manager of any accident or injury.
  • Ensures dress policy is followed at all times.
  • Follows all maintenance procedures and Preventative Maintenance Schedule duties.

  Employee Relations

  • Uses consistent and appropriate practices in carrying out supervision and “work direction” accountabilities.
  • Alters the unit manager to any performance and/or discipline problems, providing sufficient information for the unit manager to take corrective action as required.

  EMPLOYMENT STANDARDS:

  Knowledge

  • Thorough knowledge of Wendy’s Operational Procedures and Standards.

  Education

  • High School graduate or equivalent educational certificate.

  Experience

  • At least 1 year of experience in the restaurant industry.

  Age Requirement

  • Must be at least 18 years of age.