Shift Supervisor

Carlisle Corporation; Milton (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Wendy's Milton, FL is seeking a full-time Shift Supervisor to oversee non-service hours and support management during service hours. You will supervise opening/closing activities, provide work direction to crew, and ensure efficient shift execution.

The role requires at least 1 year in the restaurant industry, a high school diploma or equivalent, and being 18 or older. You will monitor safety, cash handling, dress policy, and adherence to procedures while supporting the unit manager.

Qualifications

• High School graduate or equivalent
• At least 1 year of restaurant experience
• Must be at least 18 years old

Responsibilities

• Supervises open and close activities during non-service hours.
• Provides work direction to crew members.
• Addresses performance problems that require immediate attention and escalates when needed.
• Monitors product quality and cleanliness per standards.
• Follows cash handling, safety, and dress policies and protocols.

Skills

Supervision

Team leadership

Customer service

Education

High School graduate or equivalent

Job description

## Shift SupervisorApply: Milton: Full time: Posted Today: R134616Milton, FL**Statement of Purpose:**STATEMENT OF PURPOSE: Supervises operational activities as directed by General Manager during non-service hours and assists exempt management in supervision during service hours. The position may supervise operational activities during non-peak service hours for limited times of manager absence such as during bank runs, emergencies, etc. The nature of supervision is “work direction.”ACCOUNTABILITIES:Supervision 1. Supervises open and close activities during non-service hours. 2. Provides \"work direction\" to crew members. 3. Addresses performance problems of crew members that require immediate attention; refers problem to the unit manager for progressive discipline if appropriate.Q.S.C. Standards 1. Monitors product quality and takes corrective action where necessary. 2. Follows store cleaning plan. 3. Monitors positional and service line organization. 4. Monitors service times and determines efficiency. 5. Exhibits positive customer service attitude at all times.Controls 1. Follows flowcharts, prep projections and \"build-to\" charts. 2. Monitors labor usage against sales readings and recommends corrective action to General Manager where necessary. 3. Follows store plans as set by the unit manager. 4. Controls food cost by minimizing waste.Training and Performance Management 5. Assists in training and cross-training of positional skills, as directed by the unit manager.Policies and Procedures 1. Follows all procedures in the Operational Procedures Manual. 2. Ensures time card accuracy and wage/hour compliance during non-service shift for which he/she is responsible. 3. Adheres to cash control and banking policies, knows register procedures. 4. Maintains safe working conditions by following all safety and security policies and procedures; notifies unit manager of any accident or injury. 5. Ensures dress policy is followed at all times. 6. Follows all maintenance procedures and Preventative Maintenance Schedule duties.Employee Relations 1. Uses consistent and appropriate practices in carrying out supervision and \"work direction\" accountabilities. 2. Alters the unit manager to any performance and/or discipline problems, providing sufficient information for the unit manager to take corrective action as required.EMPLOYMENT STANDARDS:Knowledge 1. Thorough knowledge of Wendy's Operational Procedures and Standards.Education 1. High School graduate or equivalent educational certificate.Experience 1. At least 1 year of experience in the restaurant industry.Age Requirement 1. Must be at least 18 years of age.Minimum Hours Requirement 1. This position is expected to maintain an average of 32 hours or more per week over a calendar year.