Shift Supervisor

Workstream; Kalamazoo Charter Township (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Freddy's Frozen Custard & Steakburgers in Kalamazoo, MI is seeking Shift Supervisors to lead daily restaurant operations. You will motivate the team, manage labor and food costs, and ensure guest satisfaction through proactive leadership and hospitality.

This full-time role offers competitive pay based on experience, benefits, and opportunities for advancement within the organization. Join us to contribute to a guest-centric, high-performance environment.

Qualifications

• At least one year of experience in a guest-focused setting (retail, restaurant, hospitality).
• Willingness to learn and adapt to evolving responsibilities.
• Proven leadership skills to inspire a team.
• Proactive, calm under pressure with a proactive mindset.
• Maintain a professional appearance and demeanor at all times.
• Excellent communication with guests and team members.
• Collaborative and willing to pitch in with colleagues.
• Comfortable using a point of sale system and related tech.

Responsibilities

• Lead shift operations and supervise restaurant staff.
• Help manage labor and food costs to meet targets.
• Build strong guest relationships and resolve issues promptly.
• Serve as an example of hospitality and teamwork during daily tasks.

Skills

Guest-Centric

Learnability

Leadership

Self-Starter

Professionalism

Communication

Teamwork

POS proficiency

Job description

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Freddy's Frozen Custard & Steakburgers Careers and Jobs

Freddy's Frozen Custard & Steakburgers is on the lookout for enthusiastic Shift Supervisors to play a key role in our restaurant’s daily operations. In this position, you'll provide solid leadership, motivate your team, and ensure that all operational expectations are met with excellence. You will also help manage labor and food costs, build strong relationships with our guests, quickly resolve any guest issues, and serve as a shining example of hospitality in every interaction.

This is a full-time role offering competitive pay based on your experience, comprehensive benefits, and a pathway for advancement within our organization. You'll not only grow your skills in managing daily tasks but also have the opportunity to shape a supportive and efficient work environment that values teamwork and continuous improvement.

Required Skills and Experience:

• Guest-Centric Background: At least one year of experience in a guest-focused setting (retail, restaurant, hospitality, etc.).
• Eagerness to Learn: A strong willingness to acquire new skills and adapt to evolving responsibilities.
• Natural Leadership: Proven natural leadership skills with the ability to inspire and motivate a team.
• Self-Starter: A proactive, self-starting personality with an even and calm disposition under pressure.
• Professionalism: A commitment to maintaining a professional appearance and demeanor at all times.
• Effective Communication: Excellent communication skills to interact seamlessly with both guests and team members.
• Team Collaboration: A cooperative spirit and readiness to “pitch-in” and support colleagues with their duties.
• Technical Proficiency: Comfortable using a point of sale system and other relevant technologies.

Join us at Freddy's Frozen Custard & Steakburgers and take the next step in your career, where your leadership and dedication will be celebrated and rewarded!

4615 W Main St, Kalamazoo, MI 49006, USA