Shift Supervisor

Fazoli's; Independence (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Bonus potential

Free meals

Tuition reimbursement

GED assistance

Life insurance

Direct deposit

Tenure recognition

Referral bonus

Advancement opportunities

Uniforms

Vacation

Employee assistance program

Unity care

Company chaplain

Job summary

Fazoli's is seeking a Shift Supervisor to oversee daily restaurant operations on their assigned shift. You will lead the front-line team, ensure guest satisfaction, and support management in achieving business goals.

Responsibilities include supervising staff, maintaining service standards, managing cash handling, ensuring food safety, and coordinating scheduling. Strong leadership and communication skills are essential for success in a fast-paced, customer-focused environment.

Qualifications

• Experience: Previous experience in food service, preferably in a supervisory or leadership role.
• Leadership: Strong leadership and people-management skills to effectively lead a team and foster a positive work environment.
• Customer Service: Excellent customer service skills with the ability to resolve complaints and ensure customer satisfaction.
• Communication: Clear and effective communication skills, both verbal and written, with the ability to relay information to team members and management.
• Problem-Solving: Ability to make decisions quickly and effectively.
• Multitasking: Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Attention to Detail: High level of attention to detail in maintaining restaurant standards and meeting customer expectations.

Responsibilities

• Lead and supervise team members during shifts to ensure tasks are completed efficiently.
• Provide guidance, coaching, and feedback to improve performance and foster a positive team environment.
• Ensure team is trained on policies, procedures, and best practices.
• Delegate tasks based on priorities and workflow to cover all restaurant areas.
• Maintain exceptional guest experience by upholding service standards and addressing complaints promptly.
• Oversee daily operations including food prep, inventory, and cleaning.
• Monitor labor, cash handling, and adherence to company policies for payments.
• Manage breaks, scheduling, and coverage for staff as needed.
• Ensure compliance with health, safety, and sanitation regulations.

Job description

Benefits

• Medical Benefits
• Bonus Potential
• Free Meals while Working*
• Tuition Reimbursement/ GED Assistance
• Life Insurance
• Direct Deposit
• Tenure Recognition
• Referral Bonus
• Opportunity for Advancement
• Uniforms
• Vacation
• Employee Assistance Program (ComPsych)
• Unity Care
• Company Chaplain

Position Overview

The Shift Supervisor at Fazoli’s is responsible for overseeing daily restaurant operations during their assigned shift. They manage the front‑line team, ensure customer satisfaction, maintain operational efficiency, and support the management team in achieving business goals.

Key Responsibilities

1. Leadership & Team Supervision:
   • Supervise and lead team members during the shift, ensuring they perform tasks effectively and efficiently.
   • Provide guidance, coaching, and feedback to improve performance and foster a positive team environment.
   • Ensure the team is trained on company policies, procedures, and best practices.
   • Delegate tasks to staff based on priorities and workflow, ensuring all areas of the restaurant are covered.
2. Customer Service:
   • Ensure an exceptional guest experience by maintaining high service standards and resolving any customer complaints promptly.
   • Monitor guest satisfaction and handle concerns, ensuring customers leave positively.
   • Lead by example in providing friendly and efficient service to all guests.
3. Operational Efficiency:
   • Oversee the restaurant's daily operations, including food preparation, inventory management, and cleaning procedures.
   • Ensure food is prepared to quality standards and delivered in a timely manner.
   • Monitor restaurant performance during shift, including speed of service, food quality, and cleanliness.
4. Financial & Cash Handling:
   • Ensure accurate cash handling and register operations, including opening and closing registers, counting cash, and processing transactions.
   • Assist in managing labor costs by adjusting staffing levels as needed.
   • Maintain adherence to company policies for handling cash, credit cards, and other payments.
5. Staffing & Scheduling:
   • Ensure that breaks, meal periods, and shifts are managed appropriately for staff.
   • Cover shifts or assist with additional tasks when required.
6. Food Safety & Sanitation:
   • Ensure compliance with health and safety regulations, including food handling, sanitation, and cleanliness standards.
   • Monitor kitchen and dining areas to maintain cleanliness.
   • Oversee proper storage and handling of food and supplies to prevent waste or contamination.
7. Problem‑Solving & Decision Making:
   • Make quick and effective decisions in response to operational challenges, customer issues, or staff concerns.
   • Resolve conflicts or issues that arise among team members or customers, escalating to Manager or Assistant Manager as needed.
8. Communication & Reporting:
   • Communicate effectively with management, staff, and guests to ensure smooth operations.
   • Report any issues, equipment malfunctions, or significant occurrences to the Restaurant Manager.
   • Provide feedback to the management team on employee performance and operational improvements.

Skills & Qualifications

• Experience: Previous experience in food service, preferably in a supervisory or leadership role. Background in fast‑casual or quick‑service restaurants is a plus.
• Leadership: Strong leadership and people‑management skills to effectively lead a team and foster a positive work environment.
• Customer Service: Excellent customer service skills with the ability to resolve complaints and ensure customer satisfaction.
• Communication: Clear and effective communication skills, both verbal and written, with the ability to relay information to team members and management.
• Problem‑Solving: Ability to make decisions quickly and effectively.
• Multitasking: Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Attention to Detail: High level of attention to detail in maintaining restaurant standards and meeting customer expectations.

Job Requirements

• Ability to stand for extended periods (4‑8+ hours). Frequent breaks.
• Perform repetitive motions including chopping, stirring, carrying, operating equipment.
• Frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level.
• Capability to walk up and down stairs and use a step ladder as needed.
• Occasional sitting, talking, active listening as required.
• Ability to lift and carry up to 50 pounds regularly. Use appropriate lifting equipment or assistance for heavier loads.
• Move around the kitchen quickly and efficiently.
• Compliance with food safety and sanitation regulations.

Work Environment / Job Conditions

• Flexible scheduling, including nights, weekends, and holidays.
• Work in a loud, fast‑paced environment.
• Employees may work in varying temperature zones, including hot kitchen areas and cold storage.
• May involve exposure to heat, noise, and cleaning chemicals.
• Proper PPE and training to ensure safety and comfort while handling temperature‑sensitive tasks.
• Awareness of temperature fluctuations and safe practices is essential for maintaining food safety standards and personal well‑being.
• Job duties span both indoor and outdoor settings; adaptability required.
• Outdoor tasks may involve curbside delivery, trash maintenance, or ensuring a clean exterior for guests.
• Awareness of potential hazards such as hot surfaces, sharp objects, and wet floors.

This job description provides an overview of the responsibilities and qualifications for the Shift Supervisor position at Fazoli's. Specific duties and requirements may vary by location or role.