Shift Supervisor

Fazoli's; Des Moines (IA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical Benefits

Bonus Potential

Free Meals while Working

Tuition Reimbursement/ GED Assistance

Life Insurance

Direct Deposit

Tenure Recognition

Referral Bonus

Opportunity for Advancement

Uniforms

Vacation

Employee Assistance Program

Unity Care

Company Chaplain

Job summary

Fazoli's in Des Moines is seeking a dedicated Shift Supervisor who will oversee daily operations, lead the team, and ensure exceptional service. The ideal candidate will have prior restaurant experience and excellent interpersonal skills.

This hands-on leadership role requires problem-solving abilities, strong communication, and the capacity to work in a fast-paced environment. The position offers opportunities for advancement and a supportive work culture.

Qualifications

• Previous experience in food service, preferably in a supervisory or leadership role.
• Strong leadership and people management skills.
• Excellent customer service skills.
• Clear and effective communication skills.
• Ability to make decisions quickly and effectively.
• Strong organizational skills.

Responsibilities

• Supervise and lead team members during the shift, ensuring effective performance.
• Ensure exceptional guest experience and resolve customer complaints promptly.
• Oversee daily restaurant operations and food preparation.
• Ensure accurate cash handling and register operations.
• Manage breaks, meal periods, and shifts for the staff.
• Monitor compliance with health and safety regulations.
• Communicate effectively with management, staff, and guests.

Skills

Leadership

Customer Service

Communication

Problem-Solving

Multitasking

Attention to Detail

Job description

Benefits

• Medical Benefits
• Bonus Potential
• Free Meals while Working*
• Tuition Reimbursement/ GED Assistance
• Life Insurance
• Direct Deposit
• Tenure Recognition
• Referral Bonus
• Opportunity for Advancement
• Uniforms
• Vacation
• Employee Assistance Program (ComPsych)
• Unity Care
• Company Chaplain

Our Shift Supervisors enjoy a stable environment and flexible schedules that give them the quality of life they deserve. We are currently hiring Shift Supervisors who are motivated individuals with excellent interpersonal skills and the ability to build a team that works well together, increase profits, and provide superior service. If you have prior restaurant experience, you may qualify!

Job Description: Shift Supervisor at Fazoli's

• Position Title: Shift Supervisor
• Reports To: Restaurant Manager / General Manager

Position Overview

The Shift Supervisor at Fazoli’s is responsible for overseeing daily restaurant operations during their assigned shift. This role involves managing the front‑line team, ensuring customer satisfaction, maintaining operational efficiency, and supporting the management team in achieving business goals. The Shift Supervisor plays a crucial role in leading by example, providing guidance to staff, and ensuring that the restaurant maintains a high standard of food quality, cleanliness, and service. This is a hands‑on leadership position that requires excellent communication, problem‑solving, and multitasking skills.

Key Responsibilities

1. Leadership & Team Supervision
   • Supervise and lead team members during the shift, ensuring they are performing tasks effectively and efficiently.
   • Provide guidance, coaching, and feedback to team members to improve performance and foster a positive team environment.
   • Ensure the team is trained on company policies, procedures, and best practices.
   • Delegate tasks to staff based on priorities and workflow, ensuring all areas of the restaurant are covered.
2. Customer Service
   • Ensure an exceptional guest experience by maintaining high service standards and resolving any customer complaints or issues promptly.
   • Monitor guest satisfaction and handle any concerns, ensuring customers leave with a positive impression.
   • Lead by example in providing friendly and efficient service to all guests.
3. Operational Efficiency
   • Oversee the restaurant's daily operations, including food preparation, inventory management, and cleaning procedures.
   • Ensure that food is prepared to Fazoli’s quality standards and is delivered to customers in a timely manner.
   • Monitor restaurant performance during the shift, including speed of service, food quality, and cleanliness.
4. Financial & Cash Handling
   • Ensure accurate cash handling and register operations, including opening and closing registers, counting cash, and processing transactions.
   • Assist in managing labor costs by adjusting staffing levels as needed to meet demand.
   • Maintain adherence to company policies for handling cash, credit cards, and other forms of payment.
5. Staffing & Scheduling
   • Ensure that breaks, meal periods, and shifts are managed appropriately for staff.
   • Step in as needed to cover shifts or assist with additional tasks when required.
6. Food Safety & Sanitation
   • Ensure the restaurant is compliant with health and safety regulations, including food handling, sanitation, and cleanliness standards.
   • Monitor kitchen and dining areas to ensure that cleanliness standards are consistently maintained throughout the shift.
   • Oversee the proper storage and handling of food and supplies to prevent waste or contamination.
7. Problem‑Solving & Decision Making
   • Make quick and effective decisions in response to operational challenges, customer issues, or staff concerns.
   • Resolve conflicts or issues that arise among team members or with customers, escalating to the Manager or Assistant Manager as needed.
8. Communication & Reporting
   • Communicate effectively with management, staff, and guests to ensure smooth operations.
   • Report any issues, equipment malfunctions, or significant occurrences to the Restaurant Manager.
   • Provide feedback to the management team on employee performance and operational improvements.

Skills & Qualifications

• Experience: Previous experience in food service, preferably in a supervisory or leadership role. A background in fast‑casual or quick‑service restaurants is a plus.
• Leadership: Strong leadership and people management skills to effectively lead a team and foster a positive work environment.
• Customer Service: Excellent customer service skills with the ability to resolve complaints and ensure customer satisfaction.
• Communication: Clear and effective communication skills, both verbal and written, with the ability to relay information to team members and management.
• Problem‑Solving: Ability to make decisions quickly and effectively, resolving issues with minimal disruption.
• Multitasking: Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Attention to Detail: High level of attention to detail in maintaining restaurant standards and meeting customer expectations.

Job Requirements

• Ability to stand for extended periods (4‑8+ hours) with periodic breaks.
• Perform repetitive motions, including frequent use of hands and arms for tasks such as chopping, stirring, carrying, and operating equipment.
• Frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level.
• Capability to walk up and down stairs and use a step ladder as needed.
• Occasional sitting, talking, and active listening as required by the role.
• Ability to lift and carry up to 50 pounds regularly as part of job duties, including but not limited to food supplies, dishware, and equipment. When handling heavier loads, employees must use appropriate lifting equipment and/or seek assistance from a second person.
• Ability to move around the kitchen quickly and efficiently.
• Compliance with food safety and sanitation regulations.

Work Environment / Job Conditions

• Flexible scheduling, including nights, weekends, and holidays.
• Work in a loud, fast-paced environment.
• Employees may regularly work in varying temperature zones, including hot kitchen areas with stoves, ovens, grills, and fryers, as well as cold storage areas like refrigerators and freezers.
• May involve exposure to heat, noise, and cleaning chemicals in the kitchen area.
• Proper personal protective equipment (PPE) and training to ensure safety and comfort while handling temperature‑sensitive tasks.
• Awareness of temperature fluctuations and safe practices is essential for maintaining food safety standards and personal well‑being.
• Job duties span both indoor and outdoor settings, requiring adaptability to different environments.
• Outdoor tasks may involve curbside delivery, trash maintenance, or ensuring a clean and welcoming exterior for guests.
• Awareness of potential hazards such as hot surfaces, sharp objects, and wet floors.

This job description provides an overview of the responsibilities and qualifications for the Shift Supervisor position at Fazoli's. Specific duties and requirements may vary by location or role.