Shift Supervisor

Family Entertainment Group LLC; Freedom Station (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Family Entertainment Group LLC is seeking a Shift Supervisor to support daily operations and help deliver a great guest experience at our centers. You will supervise staff, address concerns promptly, and ensure policies are followed across shifts.

The role requires leadership, strong communication, and prior supervisory experience in guest-facing environments. This on-site opportunity emphasizes teamwork and safety in a fast-paced entertainment setting.

Qualifications

• Demonstrated leadership and communication skills.
• Ability to handle customer service situations calmly and effectively.
• Experience in staff supervision or similar role.
• Proven ability to train others and enforce policies.

Responsibilities

• Lead, guide, and support team members during shifts to ensure efficient operations.
• Delegate tasks and oversee project completion.
• Serve as first point of contact for guest concerns and complaints.
• Greet customers and deliver solutions that meet needs and exceed expectations.
• Maintain knowledge of promotions, policies, safety procedures, and facility features.

Skills

Leadership

Customer service

Communication

Staff supervision

Training

Education

High school diploma or equivalent

Job description

Description

About Us

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S

Position Summary

The Shift Supervisor plays a key role in the daily operations of the facility, supporting the General Manager in delivering a high-quality guest experience while supervising staff and maintaining a positive work environment. This position is responsible for leading team members during scheduled shifts, addressing customer concerns, and ensuring consistent adherence to company policies and procedures.

Key Responsibilities

• Lead, guide, and support team members during shifts to ensure efficient operations
• Delegate tasks and oversee project completion
• Identify and address any operational weaknesses or staffing challenges
• Set the standard for professionalism and teamwork by leading through example
• Support staff training and assist in implementing new or updated policies and procedures
• Serve as the first point of contact for guest concerns and complaints
• Greet customers, assess their needs, and deliver solutions that exceed expectations
• Provide accurate information regarding games, merchandise, and facility features
• Demonstrate the use of games or equipment as needed
• Resolve guest issues in a timely and professional manner to ensure satisfaction
• Collaborate with the General Manager to assess employee performance and contribute to personnel development
• Stay informed of current promotions, sales events, payment policies, and safety procedures
• Remain vigilant and proactive in identifying security risks and potential theft
• Take appropriate action when incidents arise, following company guidelines and protocols
• Be fully capable of performing and training others on all Arcade Attendant responsibilities
• Maintain strong, respectful working relationships with all departments and team members
• Enforce company policies as outlined in the FEG/CCME Employee Policy and Procedure Handbook
• Support a safe, clean, and welcoming environment for both staff and guests
• Perform other duties as assigned by the General Manager

Requirements

• Must be 21 years old
• High school diploma or equivalent required
• At least 6 months experience as a Senior Arcade Attendant or similar
• Demonstrated leadership and communication skills
• Ability to handle customer service situations calmly and effectively

Family Entertainment Group is an equal opportunity employer.