Shift Supervisor

Papa Murphy's; Duluth (GA); On-site; USD 21,000 - 26,000; Full time

Job summary

Papa Murphy's Midwest is seeking a Shift Supervisor to oversee daily operations for the assigned shift, ensuring guest service, product quality, and compliance with the Operations Manual. You will lead a team across counter, prep, and cashier tasks and manage opening/closing procedures.

The role requires staying punctual, maintaining attendance, and handling cash with care, while training staff and coordinating with the supervisor on shift. A strong focus on food safety and teamwork is essential.

Qualifications

• Must maintain reasonable attendance at work.
• Must arrive at the store at the scheduled time.
• Must read, speak, write, and communicate effectively at the work location.
• Basic math skills required.
• Must build and maintain positive relationships with supervisors, co-workers and guests.
• Position requires movement around the store and directing others.
• Must be able to lift pans of food up to 30 pounds to shoulder height.

Responsibilities

• Be in proper uniform and ready to take responsibility of shift at the assigned time.
• Proficient at the Counter, Prep and Cashier positions.
• Ensure all team members are in uniform, clocked in, and at assigned positions on time.
• Conduct a store walk-through to ensure readiness per the pre-rush checklist.
• Supervise and work with staff to ensure guest service and product quality as per the Operations Manual.
• Ensure cash handling is accurate and funds are secure.
• Maintain compliance with food handling, sanitation, safety, and security guidelines per the Operations Manual.
• Adhere to labor guidelines and schedules, and manage breaks.
• Complete opening/closing duties and shift change tasks using appropriate checklists.
• Ensure shift and daily paperwork are accurate in the POS system.
• Maintain adequate prepped crusts and product availability for the shift.
• Monitor product proofing and sales timeframes for pizzas.
• Communicate shift issues to the supervisor and resolve scheduling or shortages.
• Handle emergencies, guest complaints, and equipment problems per procedures.
• Train and develop team members on the shift as directed by the supervisor.
• Perform any other duties assigned by the supervisor.

Skills

Attendance

Punctuality

Communication skills

Basic math

Interpersonal skills

Mobility

Lifting 30 lbs

Education

High school diploma or equivalent

Job description

"You are applying for work with Papa Murphy's Midwest, a franchisee of Papa Murphy's, not Papa Murphy's International, Inc., or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

Papa Murphy's Pizza Shift Supervisor

Summary Description

Responsible for all facets of the operation for the assigned shift of a Papa Murphy's store by performing the following:

Duties and Responsibilities

• Be in the proper uniform and ready to take responsibility of shift at the assigned time.
• Proficient at the Counter, Prep and Cashier positions.
• Insures all team members are in uniform, clocked in and at assigned positions at assigned time.
• Responsible to perform a walk-through of the store to insure that the store is ready: clean, stocked etc. for business using the pre-rush checklist.
• Supervises and works with the assigned staff to assure that the proper guest service and product quality are given as prescribed in the "Operations Manual."
• Accountable that all cash is handled properly and funds are properly secured.
• Insures that the unit is operated according to the proper food handling, sanitation, safety and security guidelines as outlined in the "Operations Manual."
• Insures proper labor guidelines and labor laws are adhered to including schedules and breaks.
• Responsible that all opening, closing, change of shift and early out assigned duties are completed using appropriate checklists.
• Responsible for the accuracy and completeness of shift and daily paperwork using the POS system.
• Insures that an adequate supply of fully proofed crusts is always available.
• Supervises the sale of pre-made pizzas to insure they are proofed a minimum of one hour and sold within the next hour. (Two hours total at room temperature)
• Maintains adequate prepped product for the shift business and if product is not available, makes sure product is available.
• Communicates shift problems to immediate supervisor and resolve if possible, scheduling problems for next day, product shortage etc.
• Responsible to handle emergencies, guest complaints, equipment problems or team member problems as per the "What to do If" procedures.
• Responsible to train and develop team members on assigned shift as directed by immediate supervisor.
• Responsible for any other job related duties as directed by immediate supervisor.

Additional Info:

Required Qualifications:

Education:

High school diploma or equivalent preferred but not required.

Experience:

At least six months experience in QSR environment. Previous experience at the cashier, counter and prep person positions.

Knowledge, Skills, and Abilities:

• Must be able to maintain reasonable attendance at work.
• Must be able to arrive at the store at the scheduled time.
• Must be able to read, speak, write and communicate effectively at the work location.
• Basic math skills required
• Must be able to build and maintain positive relationships with supervisors, co-workers and guests.
• Position requires movement around the store and giving direction most of the working day.
• Required to lift pans of food or food items weighing up to 30 pounds to shoulder height.