Shift Supervisor

Paccar Inc.; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k with up to 5% company match

Fully funded pension plan

Paid time off (vacation, holidays, etc

Tuition reimbursement

Medical, dental, and vision plans

Flexible spending accounts (FSA) / HSA

Disability insurance

Life insurance

EAP services

Job summary

PACCAR in Dallas is seeking a Service Supervisor who will oversee the shop service team, drive quality, safety, and efficiency, and fulfill Service Manager duties in their absence.

You will manage repair orders, invoicing, and vehicle readiness, while coaching technicians and ensuring warranty recovery and customer satisfaction. Candidates should have diesel shop experience and proven leadership, with flexibility across shifts.

Qualifications

• Minimum 3 years of supervisory experience.
• 5+ years of diesel mechanic shop experience.
• Valid CDL with good driving record preferred.
• Able and willing to work varying shifts and locations.
• Strong leadership, organizational and planning abilities; problem solving skills essential.

Responsibilities

• Manage and train direct reports to meet shop objectives and business goals.
• Assign work, approve shifts, and track goals with direct reports.
• Oversee staffing utilization within the department.
• Review quality of work and PM records to ensure PLC policy compliance.
• Environmental guidelines and safety standards must be followed.
• Handle customer communication during shifts and assist as needed.

Skills

Supervisory experience

Leadership

Organizational skills

Analytical skills

Education

High school diploma

Job description

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Location: Dallas, TX, US, 75220 Grand Prairie, TX, US, 75050

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines andalso provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services - you can develop the career you desire with PACCAR. Get started!

Division Information

PacLease provides customers with value-added transportation services and premium-quality Kenworth, Peterbilt and DAF vehicles. It is one of the fastest growing and most innovative global leasing networks in the industry.

Requisition Summary

This role supervises and oversees the shop service personnel to attain high levels of quality, morale, safety, and efficiency within the Branch’s maintenance team. This role supervises the technician team to achieve maximum efficiency when conducting maintenance and repairs to customer vehicles and shop equipment, for a designated shift. Additionally, this role will include invoicing, reviewing repair orders, may perform technician work as needed and fulfill Service Manager duties in their absence. This role reports to the Service Manager.

Job Functions / Responsibilities

• Responsible for managing and training direct reports in accordance with shop objectives to meet business goals.
• Establish group and individual accountability: assign work, approve shift time (including overtime), track goal attainment by direct reports, and provide leadership and development as required to achieve business results
• Determine and continually improve staffing utilization within department
• Manage personnel-related issues, including disciplinary action, performance evaluations, etc.
• Consult with Company Store Service Manager and Branch Manager as necessary
• Review Quality of Work within Service Shop to include:
• Review PM records and performs management inspections to ensure units are being serviced according to PLC policy.
• Certify that work performed is properly recorded on shop repair orders, including time, parts, tires and material.
• Ensure that fuelers are performing the 10-point inspection.
• Observe lead technician, general technician, and fueler employees perform key duties to uncover opportunities to provide coaching and feedback that improves employee performance
• Ensure maximum warranty recovery by closely monitoring and improving the warranty submittal processes.
• Promotes a safe, clean, and organized culture through the following; ensures adherence to safety procedures, shop cleanliness standards, uniforms requirements, and attendance policies.
• Coordinate the preparation of new and sold vehicles for placement in or out-of-service.
• Ensure that environmental guidelines and OSHA standards are followed.
• Handles all interaction with drivers and customer communication during their shift.
• Fulfill Service Manager’s duties as needed in their absence.

Qualifications and Skills

• Three or more years of supervisory experience
• Five or more years of diesel mechanic shop experience
• Valid CDL with good driving record preferred.
• Possess the physical abilities, without limitations, to perform duties of full job description.
• Able and willing to work varying shifts and locations.
• Supervision skills in previous role or Supervisory experience preferred
• Strong Leadership, organizational and planning abilities; and excellent analytical and problem solving skills are essential

Education

• High school diploma; some college preferred.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Position works in a Truck Service Shop environment. The chosen candidate must be able to work in areas that are hot or cold, surfaces may be slippery, climb ladders/stairs. The employee frequently is required to walk. The employee is frequently required to stand; sit; use hands to handle, and feel; reach with hands and arms; climb or balance; and stoop, kneel, and crouch. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision, depth perception and the ability to adjust and focus. When working in the shop, the work environment has moderate noise levels. Ability to work any shift and weekends, depending on the demands of the business.

As a U.S. PACCAR employee, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additionalseniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• This position is also eligible for a holiday gift.

Additional Job Board Information

PACCAR is an E-Verify and Equal Opportunity Employer/Protected Veteran/Disability. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. Additionally, this role is eligible for the full range of benefit options listed above.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth
Job Segment: Diesel Mechanic, Manager, Inspector, Manufacturing, Management, Quality, Customer Service