Shift Supervisor

Wendy; Clinton Charter Township (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Wendy’s in Michigan is seeking a Shift Manager to oversee daily operations, train crew members, and ensure guests receive fast and friendly service. You will lead a high-energy team, enforce food safety standards, and handle customer concerns with tact and professionalism.

Responsibilities include coaching staff, maintaining quality standards, and coordinating with management to meet service goals. This role requires flexibility in scheduling and the ability to work across shifts at multiple

Qualifications

• At least one year of restaurant work experience.
• High school diploma or GED.
• Led, managed and organized a team in a fast-paced environment.
• Strong problem solving, customer service and decision making skills.

Responsibilities

• Lead, trained, and motivate a Wendy’s shift team to deliver fast, friendly service.
• Maintain food safety standards and procedures across shifts.
• Handle customer concerns and resolve issues to ensure guest satisfaction.
• Coordinate with management to meet quality and efficiency goals.
• Travel to other Wendy’s locations as needed.
• Support brand standards and procedures on the floor.

Skills

Restaurant experience

Leadership

Customer service

Problem solving

Decision making

Team training

Flexible scheduling

Communication

Education

High school diploma or GED

Tools

POS system / Cash register

Job description

Movin’ on up…

Families come in all shapes and sizes. And that includes the Wendy’s family - the people you work with as a Wendy’s Shift Manager.

The stuff you want - like fun people, quality food, and a paycheck - done. Our founder Dave Thomas had three rules for everyone who works here: Do the right thing. Treat people with respect. Make food better than they’d expect from a fast food place. No doubt you do the first two already. We can teach you the third!

Sound good? Keep reading.

Making things happen is just one of your talents:

• If a Wendy’s restaurant was a person, it’d be you: fun, fast, friendly and never out of bacon.
• Whatever comes up with a customer - good or bad - you handle it like a boss (‘cuz you wanna be a boss someday soon).
• You get how things work here, and make sure new team members know it, too.
• You make sure food safety standards and procedures are on point.

What you bring to the table:

• At least one year of restaurant work experience.
• High school diploma or GED. (Some college or military experience? Tell us that, too.)
• You’ve already led, managed and organized a team in a fast-paced environment.
• Mad skills in problem solving, customer service and decision making.
• Giving and taking direction like a pro.
• Flexible work availability.

You must be willing and able to:

• Travel to other Wendy’s locations (restaurants, area office, etc.) as needed.
• Stand and move for most - if not all - of your shift.
• Lift up to 25-50 lbs. now and then.
• Handle weather-related moments like rain at the drive-thru, taking trash out in the summer, etc.
• Wear a headset, use other restaurant equipment such as a register or grill, and follow brand standards and guidelines.

For more information on specific equipment or job requirements, please see the job description or talk to the hiring manager.

We get it. We get you.

Our food isn’t one size fits all and our job opportunities aren’t either.

We are a proud equal opportunity employer - that means all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations to enable people with disabilities to perform the essential functions of their jobs.

We are a team based on striving to satisfy guests in a fast paced, fun atmosphere while consistently following procedure and adhering to Wendy’s standards.