Shift Supervisor

Allied Universal; Charlotte (NC); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401k plans

Flexible schedules

Ongoing paid training

Employee discounts

Job summary

Allied Universal is seeking a Shift Supervisor in Charlotte, NC. The role oversees the professional operation, administration, profitability, and quality assurance of uniformed services for a single shift at a client site.

The position pays $17.51 per hour and requires a high school diploma or equivalent, with licensing as applicable. Responsibilities include staffing, training, post orders, incident reporting, and client coordination.

Qualifications

• High school diploma or equivalent required.
• Current driver’s license if driving a company vehicle.
• One year verifiable security experience or related service.
• Active listening and effective communication skills.
• Ability to operate radio/console equipment.

Responsibilities

• Oversee staffing, scheduling, and on-site training for security officers on shift.
• Conduct shift roll calls and site visits; document knowledge and performance.
• Ensure officers maintain professional appearance and uniforms.
• Verify Post Order manuals and training materials are updated.
• Provide on-the-job training and review responsibilities and emergency protocols.
• Handle shift call-offs and arrange post coverage to minimize overtime.
• Stand post during emergencies and cover after hours as needed.
• Prepare security surveys, incident reports, and payroll assistance.
• Recommend disciplinary actions or commendations.

Skills

Communication

Problem solving

Attention to detail

Active listening

Teamwork

Public interaction

Radio/console operation

Education

High school diploma or equivalent

Associate's degree or higher (preferred)

Tools

Radio/console operation

Job description

Overview

Company Overview:

Allied Universal® North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring a Shift Supervisor. The general purpose and function of the Shift Supervisor encompasses the professional operation, administration, profitability, and quality assurance of uniformed services for a single shift at an Allied Universal® client’s site.

$17.51 / hour

RESPONSIBILITIES:

• Oversee the staffing, scheduling, and on-site training for security officers assigned to their shift
• Conduct shift roll calls and regular site visits; document officer knowledge and performance, addressing concerns as needed
• Ensure officers maintain a professional appearance, including proper hygiene and uniform compliance
• Verify that Post Order manuals and other training materials are updated and readily accessible
• Provide on-the-job training to new security officers as needed, reviewing responsibilities, emergency protocols, and client-specific requirements
• Handle and report on any shift call-offs from security officers; assist in finding post coverage, being mindful of reducing overtime as much as possible
• Stand post in the event of a call-off or emergency situations; this also includes being held over past regular shift due to call offs or emergency situations
• Initiate investigations and gather information related to incidents that occur (including use of force incidents)
• Perform other operations and related functions (e.g., payroll, review and maintain incident reports, assist in preparation of security surveys and post orders)
• Make recommendations for positive and negative personnel actions for those under his/her direct supervision.
• Respond to client requests
• Distribute equipment, company updates, policy changes, and required documents to officers and assist in retrieving signed documents for the branch office
• Make emergency notifications as necessary pursuant to site Post Orders
• Provide direction and instruction to subordinates regarding the performance of their duties
• Make productivity and cost reduction recommendations to management
• Make recommendations for physical security surveys and post orders
• Make recommendations concerning disciplinary action/commendation decisions pertaining to security personnel
• Complete daily activity reports, vehicle maintenance reports, and supervisor pass downs as needed

QUALIFICATIONS (MUST HAVE):

• Must possess a high school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Current driver’s license if driving a company-owned or client-provided vehicle
• Must possess one or more of the following:
  • Service in the active-duty military, military reserves, or National Guard
  • Service in Auxiliary Police or Police Cadets
  • Minimum of one year verifiable and successful security experience
  • Associate's degree or higher in any discipline
• Be at least 18 years of age, or higher if required by the state
• Able to operate radio or telephone equipment and/or console monitors
• Effective oral and written communication skills; ability to interact cordially and communicate with the public write informatively, clearly, and accurately
• Problem solving skills; Attention to detail
• Active listening skills; mediate conflict with tact, diplomacy; ability to encourage teamwork
• Assess and evaluate situations effectively; identify critical issues quickly and accurately
• Able to compile, sort, and interpret data; research, investigate, compile information

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
• Prior civilian or military K9 handler experience
• Completion of a full military handler course
• Bachelor’s degree in law enforcement or criminal justice related studies
• A minimum of 8 or more years of service in any military branch

BENEFITS:

• Health insurance and 401k plans for full-time positions
• Schedules that fit with your personal life goals
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com