Shift Supervisor

Allied Universal; Boston (MA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability insurance

Retirement plans

Paid holidays

Job summary

Allied Universal is hiring a Shift Supervisor - Unarmed to oversee security at a high-profile client facility in the Boston area. Responsibilities include directing security personnel, enforcing post orders, and ensuring safety and compliance across a designated shift.

The role requires 1 year of security experience, 2+ years in related roles, strong customer service, and solid communication. Starting pay is $26.90/hour with paid orientation and training; full-time schedule and benefits provided.

Qualifications

• High school diploma or equivalent is required.
• Licensing requirements depend on state/local laws.
• Current and valid driver’s license.
• 1 year verifiable security experience.
• 2 years of related work experience with customer service.
• Excellent customer service skills and the ability to stay calm in emergencies.
• Strong communication, planning, and report-writing abilities.
• Experience with MS Office applications a plus.

Responsibilities

• Make emergency notifications per site Post Orders.
• Direct and instruct subordinates on duties.
• Cross-train officers for versatility on site.
• Recommend productivity and cost-saving improvements.
• Contribute to security surveys and post orders.
• Evaluate personnel actions for subordinates.
• Oversee staffing, scheduling and on-site training.
• Ensure contract-required training and screening are met.
• Minimize overtime per policy.
• Maintain service quality and contract compliance.

Skills

Customer service

Emergency management

Communication skills

Problem solving

Attention to detail

Teamwork

Planning & organizing

Microsoft Office

Education

High school diploma or equivalent

Associate’s degree or higher

Tools

Microsoft Office

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring a Shift Supervisor - Unarmed. The Shift Supervisor will be responsible for the security of a high profile client’s facility, property, and surrounding campus for a designated shift. The Shift Supervisor performs general security duties as directed in the protection of persons and property and the enforcement of all applicable policies, rules, and regulations, as specified in post orders, and will deter criminal activity and misconduct.

Starting Pay $26.90 / hour

Must be 21 years of age and have at least 1 year of security experience

Must have security supervisoy experience

Full time hours Thursday through Saturday 6:45am - 3:15pm / Sunday - Monday 2:45pm - 11:15pm

Paid orientation and Paid training

Responsibilities

• Make emergency notifications as necessary pursuant to site Post Orders
• Provide direction and instruction to subordinates regarding the performance of their duties
• Cross-training officers to make them more versatile and run site efficiently
• Make productivity and cost reduction recommendations to management
• Make recommendations for physical security surveys and post orders
• Make recommendations for positive and negative personnel actions for those under their direct supervision
• Oversee staffing, scheduling and on-site training for security officer assigned to his/her shift.
• Ensure that contract required training and screening elements for security personnel have been met
• Maintain overtime to minimum or to a predefined level designated by Allied Universal®
• Ensure quality of service and contract compliance by regularly inspecting security personnel and their job performance when assigned to his/her shift
• Perform other operations and related functions (e.g., payroll, review and maintain incident reports, assist in preparation of security surveys and post orders)

Qualifications

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Current and valid driver’s license
• Must possess one or more of the following:
• Associate’s degree of higher in any discipline
• Service in the active-duty military, military reserves, or National Guard
• Service in auxiliary police or police cadets
• Minimum of one (1) year verifiable and successful security experiences
• Minimum of two (2) years of verifiable work experience demonstrating the following:
• Excellent customer service skills
• Ability to maintain poise and self-control during emergency situations
• Capability of understanding and applying written and verbal orders, and of composing reports
• Effective oral and written communication skills; write informatively, clearly, and accurately
• Planning and organising skills
• Proficiency with Microsoft Office Applications
• Problem solving skills
• Coaching, mentoring, motivating skills
• Active listening skills
• Encourage effective teamwork
• Assess and evaluate situations effectively
• Synthesize facts, concepts, principles
• Identify critical issues quickly and accurately
• Compile, sort, and interpret data
• Research, investigate, compile information
• Mediate conflict with tact, diplomacy
• Setting and achieving goals
• Attending to detail

Preferred Qualifications

• Experience in Emergency Management Systems FEMA Incident Command Certification; ICO 100, 200, 300
• Working knowledge of EMS protocols, Medical First Responder or Emergency Medical Technician

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Company's retirement plans
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is only paid out where required by law

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.