Shift Manager Western 4691

Wendy; Augusta (ME); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Bonuses based on performance

Meal discounts

Paid Time Off (PTO)

Paid Training

Advancement opportunities

Flexible scheduling

Inclusive team environment

Job summary

Wendy's Augusta, ME is seeking a Shift Manager to lead opening and closing operations, train staff, and ensure fast, friendly service. You’ll supervise Guest Service, Kitchen, and People Development shifts to drive guest satisfaction and efficiency.

You’ll empower your team with hands-on coaching, schedule optimization, and daily problem-solving. Competitive pay, benefits, and opportunities for advancement await the right leader who values teamwork and guest smiles.

Qualifications

• Leadership experience in a fast-paced service environment.
• Strong customer-service focus with guest satisfaction as priority.
• Ability to train, motivate, and schedule a diverse team.

Responsibilities

• Lead each shift with enthusiasm to ensure fast, accurate, and friendly service.
• Oversee Guest Service, Drive-Thru/Front Counter, and Kitchen operations across opening/closing shifts.
• Coach and develop team members, manage scheduling, and uphold safety and quality standards.
• Drive promotions and ensure a positive, inclusive work environment.

Skills

Team Leadership

Customer Service

Shift Management

Training & Development

Communication

Education

High School Diploma

Job description

Shift Manager Opening & Closing Shifts AvailableAs a Shift Manager at Wendy's, you'll be at the heart of our operation, inspiring your team to deliver exceptional experiences for every guest, every time. You're not just running a shift; you're shaping the future of your restaurant and your team.Your Role as a Leader Create Memorable Moments: Lead each shift with enthusiasm and ensure fast, accurate, and friendly service that leaves a lasting impression on our guests. Elevate Teamwork: Be the motivator who brings out the best in your team, guiding them to work together seamlessly to achieve shared goals.Opportunities to Lead Departments: You'll have the chance to take ownership of one of our key departments, where you’ll make a significant impact:1. Guest Service Leader: Be the champion of customer satisfaction, ensuring every guest has a positive and seamless experience. Drive sales promotions with energy and creativity. Train and inspire your team to excel in service procedures while keeping Front Counter and Drive-Thru areas running like a well-oiled machine.2. Kitchen Excellence Leader: Guarantee the delivery of high-quality, safe, and delicious food—every time. Innovate and train the team on production processes, including new menu items. Optimize kitchen operations to maintain speed and control costs without compromising quality.3. People Development Leader: Build a winning team by hiring and onboarding top talent. Develop your team’s skills with impactful training and scheduling strategies that align with business goals. Celebrate achievements, foster motivation, and ensure every crew member feels valued and empowered.Why You'll Thrive Here: Empowered Leadership: You'll have the autonomy to lead, innovate, and create an environment where your team thrives. Opportunities for Growth: Develop your career with Wendy's through hands-on experience, tailored training, and a supportive leadership team. Make a Difference: Your role will directly influence the success of the restaurant and the happiness of every guest who walks through our doors.At Wendy's, we’re not just serving food—we’re serving smiles, creating opportunities, and building careers. Join us to lead with purpose and passion.What You Bring to the Team Leadership Skills: You enjoy leading and inspiring others, creating a positive and productive work environment. Team Player Attitude: You work well with others, supporting your crew to achieve common goals. Customer Focus: You’re passionate about delivering great service and making every guest feel valued. Problem-Solving Abilities: You’re resourceful and quick to think on your feet, ensuring every shift runs smoothly. Reliability: You’re dependable, organized, and always bring your best self to work.What You’ll Need: Age Requirement: Must be at least 18 years old. Education: A high school diploma or equivalent is preferred but not required. Experience: Prior leadership experience in a customer service, retail, or restaurant setting is helpful but not mandatory— we’re happy to train motivated candidates! Availability: Flexibility to work mornings, evenings, weekends, and/or holidays, as needed. Communication Skills: Clear, friendly, and effective communication with team members and guests. Positive Attitude: A can-do mindset and a willingness to learn and grow with us!Shift Details Morning / Opening Shifts Evening / Closing ShiftsWe offer flexible scheduling to accommodate your availability while ensuring smooth operations during these timeframes. Whether you’re an early bird or a night owl, there’s a place for you on our team!Why You'll Love Working HereAt Wendy’s, we believe in rewarding hard work and dedication. As a Shift Manager, you’ll enjoy: Competitive Pay Reflecting your leadership and contributions.Bonuses based on perfromance. Meal Discounts: Satisfy your cravings with exclusive discounts on our delicious menu items. Paid Time Off (PTO): Recharge and refresh with paid time away from work. Paid Training: Get all the tools and support you need to succeed, with comprehensive training that sets you up for success. Opportunities for Advancement: We’re committed to your growth—many of our leaders started in this role! Flexible Scheduling: Balance your work life with morning (5:30 AM – 2:00 PM) or evening (4:30 PM – 1:00 AM) shifts. A Fun, Inclusive Environment: Join a team where your contributions are valued, and you’ll feel like part of the family.Your hard work doesn’t just help us deliver amazing guest experiences—it helps us build careers and create opportunities.