Shift Manager, Support Services

Envoy Air Inc; Miami (FL); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Flight privileges

Training programs

Health and life benefits

Job summary

Envoy Air in Miami seeks a Shift Manager, Support Services to oversee daily airport operations, lead a cross-functional team, manage scheduling, training, and performance, and ensure safety and regulatory compliance.

You will drive quality service, monitor budgets, and implement cost-saving ideas while maintaining high employee engagement and customer satisfaction.

Qualifications

• High school diploma or GED equivalent.
• Valid, unexpired REAL ID-compliant driver’s license or authorization to travel for business.
• Ability to work rotating shifts including nights, holidays, weekends.
• Legal right to work in the United States.
• Reading, writing and speaking English fluently; Spanish preferred.
• Airport operations experience and Sabre familiarity preferred.
• Ability to lead and motivate employees and communicate effectively.
• Strong administrative and analytical abilities.
• Ability to prioritize work and meet deadlines with minimal supervision.

Responsibilities

• Provide quality service and resolve customer service and operational issues.
• Lead cross-functional teams to generate and implement improvement ideas.
• Evaluate team performance using observations, feedback, and data.
• Monitor budgets and spending to meet profitability and control costs.
• Ensure compliance with safety and government requirements.
• Conduct performance reviews and coach team members.
• Coordinate scheduling, hiring, and training of staff.
• Communicate policies and provide tools and training to meet goals.
• Collaborate with other departments to run an efficient operation.

Skills

Leadership

Teamwork

Communication

Budgeting

Analytical abilities

Self-motivated

Prioritization

Education

High school diploma or GED

Tools

Sabre

Job description

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

Responsibilities

How will you make an impact?

Responsibilities

• Responsible for providing quality service and achieving superior customer satisfaction. This is done by resolving customer service and operational problems during tour of duty, working in the operation during peak or irregular periods, spending time in the operation interacting with customers and employees, and preparing customer correspondence
• Through the use of cross-functional teams, the Shift Manager will generate and implement quality improvement ideas
• Will evaluate team performance through corporate quality control measurements, such as observations, feedback, data and customer complaints and compliments
• Responsible for meeting profitability and cost control goals by developing and monitoring budgets and spending, actively seeking cost reduction ideas, and monitoring lost time
• Ensures compliance with all operations (safety/government requirements) during tour of duty
• Investigates discrepancies and compiles statistical data for compliance purposes
• Coaches and counsels personnel and provides guidance to team on customer service and performance issues
• Conduct performance reviews for team members on a regular basis. Encourages employee teamwork to generate and implement individual and the team's best ideas
• Overall, the Shift Manager, Support Services will run an effective operation by communicating with managers, peers and team members, both within their immediate department, as well as with other departments and by administering company policies and procedures as well as providing their team with necessary tools, resources and training to meet or exceed all operational performance goals
• The Shift Manager coordinates theoperation including scheduling, hiring, training, inventory, etc.

Qualifications

Who are we looking for?

Requirements

• High school diploma or GED equivalent
• Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role.
• Willing and able to work rotating shifts including nights, holidays, weekends, and days off
• Possess the legal right to work in the United States
• Must be able to read, write, fluently speak, and understand the English language
• Ability to read, write, fluently speak and understand the Spanish language preferred
• Previous experience in airport operations preferred
• Sabre experience preferred
• Able to lead and motivate employees in working as a team
• Demonstrated ability to communicate effectively verbally and in writing
• Possess leadership skills, initiative and judgment
• Must demonstrate strong administrative and analytical abilities
• The ideal candidate must be able to work in a team environment and the ability to prioritize work and projects in order to meet deadlines and objectives
• Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.