Shift Manager (Shift Lead) - Donatos Flower Mound

Donatos Pizza; Flower Mound (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An exciting opportunity awaits with a forward-thinking franchise poised for growth in Texas! As a Shift Manager/Lead, you will play a crucial role in ensuring the highest quality food and exceptional service. This position offers not only the chance to lead a dedicated team but also opportunities for quick advancement as the franchise expands. You will be responsible for managing daily operations, training associates, and maintaining safety standards, all while creating a positive atmosphere for both staff and customers. Join us in this dynamic role and be part of a growing legacy in the restaurant industry!

Benefits

Growth Opportunities for Quick Advancement

Flexible Scheduling

Part-Time and Full-Time Positions Available

Employee Discount Offered

Qualifications

• Minimum requirements include food safety certification and basic math skills.
• Experience in a managerial role is essential for success.

Responsibilities

• Manage restaurant operations, ensuring quality and safety standards.
• Train and coach staff to enhance customer satisfaction.
• Handle administrative tasks related to opening and closing the restaurant.

Skills

Leadership

Customer Service

Food Safety Management

Inventory Management

Team Training

Education

TX Food Manager/Handler Certification (ServSafe)

Basic Math and Reading Skills

Tools

DNET

Donatos-U

Job description

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We are hiring for positions to start as early as the first week of December.

Position Summary

The Shift Manager/Lead is responsible for Quality and Services systems in the restaurant. Managers coach and train Donatos Associates to produce the highest quality food and to provide friendly and honest service. The Shift Manager/Lead may open or close the restaurant in the absence of an Assistant General Manager or General Manager, ensuring a quality opening and/or closing by completing administrative responsibilities while maximizing the safety and security of our Associates, Customers, and Assets.

Benefits

• Growth Opportunities for Quick Advancement
• Flexible Scheduling
• Part-Time and Full-Time Positions Available
• Employee Discount Offered

New Franchise

We are proud to announce the opening of one of the first Donatos Franchises in Texas! The restaurant is scheduled to open in December. We plan to open 2 more locations over the next 5 years. This is a great opportunity for Shift Managers/Leads to advance to Assistant Manager or General Manager as our franchise grows!

Job Duties and Responsibilities

• Open and/or close the restaurant with proper administrative procedures and complete assigned paperwork.
• Manage the people, product, and equipment of the restaurant to deliver the Mission & Promise.
• Manage safety files and health and food safety binders for all Associates.
• Evaluate coupon usage and detailed sales reports.
• Complete required forms in DNET for product quality, refunds, safety incidents, etc.
• Take ownership of managing Product Quality, Service, and Prosperity.
• Manage food, labor, and costs through training and coaching.
• Adjust staffing timely based on business volume.
• Improve customer satisfaction through feedback programs and refinement.
• Schedule and train proper oven cleaning & maintenance within Donatos standards.
• Ensure shift execution with checklists, game plans, and dough plans.
• Control food costs related to waste, prep, and theft during shifts.
• Engage with customers attentively and enthusiastically.
• Ensure accurate and timely order delivery.
• Anticipate and remove service barriers.
• Handle customer complaints with care and empathy.
• Uphold Donatos Service Behaviors.
• Contribute to team morale with enthusiasm and commitment.
• Use job aids like Donatos-U for training and standards reinforcement.
• Coach on drivers for People, Promise, and Prosperity.
• Model performance standards and enforce norms including safety and cleanliness.
• Educate associates on labor laws and policies.
• Train and enforce delivery routing and cash control procedures.
• Ensure food safety and personal hygiene standards are met.
• Manage inventory, vendor orders, and invoices.
• Handle deposits securely.
• Manage dough and day dots for quality.
• Enforce food safety and sanitation requirements.

Education

Minimum Requirements:

• Basic Math and Reading Skills
• TX Food Manager/Handler Certification (ServSafe)
• Valid TX Driver's License

Physical Requirements

• Perform essential functions safely and meet productivity standards
• Stand and/or walk entire shift
• Lift up to 50 pounds occasionally
• Occasional bending and twisting

Work Experience

• Previous Manager or Team Lead experience
• Completion of Manager Donatos-U modules and food safety courses
• Ability to execute all items on the Manager readiness checklist

Additional Details

Position is full-time, mid-senior level, in the restaurant industry. This role offers opportunities for promotion as the franchise expands.