Shift Manager/Shift Lead

Landed; Columbia Township (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Landed is seeking an Hourly Shift Manager for a Chicken Salad Chick restaurant in Missouri. The role supports the GM and Assistant Manager in delivering superb guest experiences while driving financial objectives.

Responsibilities include guest service and shift management, training hourly staff, and ensuring adherence to food safety standards and company procedures during shifts.

Qualifications

• Ability to work in a fast-paced environment.
• Clear and professional communication with team members and guests.
• Ability to multitask.
• Excellent attendance and punctuality; reliability.
• Reliable transportation to and from work.
• Successful completion of formal Shift Leader classes provided by the Corporate Training Department.

Responsibilities

• Assist the GM and AM in the daily operation within the budget.
• Ensure compliance with established food standards and handling procedures.
• Ensure procedures are followed in dining room, service area and kitchen.
• Train and counsel hourly team members on the shift.
• Provide highest level of hospitality and service to guests.
• Coach hourly team members during the shift as needed.
• Maintain personnel records, schedules and reports.
• Prepare and maintain administrative and financial records as directed by the GM.
• Ensure promos and marketing plans are presented during shift.
• Maintain restaurant hours during shift.
• Follow safety and sanitation procedures and all regulations.
• Decide on team member assignments, disciplinary actions, and shift execution.
• Refer hiring/terminating decisions to GM/AM when outside routine operations.

Skills

Fast-paced environment

Clear communication

Multitask

Attendance & punctuality

Reliable transportation

Shift Leader training

Education

Restaurant experience preferred

Job description

Hourly Shift Manager

Job Summary

The Hourly Shift Manager will assist the General Manager (GM) and Assistant Manager (AM) in the operation of a Chicken Salad Chick restaurant in a manner that will provide our guest with a superb experience and will maintain an invigorating and stimulating work environment for all team members while helping the restaurant achieve its financial objectives. Responsibilities will include the areas of Guest Service and Shift Management.

Essential Responsibilities

• Assist the General Manager and Assistant Manager in the daily operation of the restaurant within the budget.
• Ensure compliance with established food standards, food quality, preparation and production by adhering to corporate food handling procedures and policies.
• Ensure Chicken Salad Chick procedures are followed in the dining room, service area and kitchen.
• Train and counsel hourly team members who work during Hourly Shift Manager’s shift.
• Guarantee highest level of hospitality and service to all guests at all times.
• Coach hourly team members during their shift as needed.
• Ensure compliance with all personnel records, team member schedules and reports.
• Prepare and maintain administrative and financial records as directed by the General Manager.
• Ensure specials, promotions, and marketing plans are presented according to company procedures during shift.
• Ensure that hours of operation for the restaurant are maintained during their shift.
• Ensure compliance with established safety and sanitation procedures and all Federal, State, and local regulations during shift.
• Make decisions regarding team member position assignments, disciplinary actions (as needed when acting as Manager on Duty), execution of shift operations and keeping restaurant clean.
• Defer decisions to GM/AM regarding hiring or terminating team members, pay increases for team members, vendor specifications, scheduling and purchases beyond those required to execute normal shift operations.

Required Knowledge, Skills and Abilities

• Ability to work in a fast-paced environment
• Ability to clearly and professionally communicate with team members and guests
• Ability to multitask
• Excellent attendance and punctuality; reliability
• Reliable transportation to and from work
• Successfully complete formal Shift Leader classes provided by the Corporate Training Department

Education and Experience

• Restaurant experience highly preferred

Physical Demands

• Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects
• Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday
• Must be able to work and perform all duties at any station in the kitchen or service area

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, are not to be construed as an exhaustive list of responsibilities, duties, and skills of those in this job classification. Furthermore, they do not establish a contract for employment and subject to change at the discretion of the employer.