Shift Manager Poker

Rivers Casino; Philadelphia (Philadelphia County); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading gaming establishment is seeking a Poker Supervisor responsible for overseeing poker operations and ensuring compliance with regulations. The ideal candidate will have strong leadership and customer service skills, with significant experience in poker management. This role demands excellent communication skills and the ability to maintain a high-standard operational environment.

Qualifications

• Five or more years of experience in poker supervision and management.
• Knowledge of poker procedures, game protection, regulations and training requirements.

Responsibilities

• Responsible for management and supervision of poker activities on assigned shift.
• Ensures compliance with all regulatory controls and maintains game security.
• Hires, trains and manages staff according to departmental policies.

Skills

Leadership

Customer Service

Communication

Education

College degree

Job description

Summary:Responsible for management and supervision of poker activities on assigned shift.

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Job Functions:

• Responsible for practicing, supporting, and promoting Rivers Casino Philadelphia Core Values at all times
• Practice teamwork, support fellow Team Members, and create an energized, positive work atmosphere
• Maintain grooming and uniform standards. Overall appearance is to be immaculate and nametags are to be worn at all times, and ensure that the Poker Department Team adhere to the same standards
• Provides exceptional customer service to guests at all times
• Be aware of and handle guest opportunities
• Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the Pennsylvania Gaming Control Board regulations and guidelines.
• Maintains game security and protects company assets at all times.
• Engages guests during their play and develops relationships to create customer loyalty and repeat visits.
• Manages guest disputes, issues or concerns related to the department while maintaining a professional demeanor, balancing the need to protect assets and ensures regulatory compliance with guest satisfaction.
• Manages staffing levels according to volume of business.
• Enforces all poker procedures and policies.
• Prepares necessary shift and other reports.
• Makes recommendations for policy or operational changes to ensure efficiency and compliance with regulations.
• Operates in accordance with operating budget and assists with budget preparation and analysis. Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the Pennsylvania Gaming Control Board regulations and guidelines.
• Ability to extend complementary services in accordance with the approved comp matrix.
• Hires, trains and manages staff in accordance with organizational and approved departmental policies, practices and programs.
• Performs all other duties as assigned.

Qualifications:

• Must be 18 years of age or older.
• College degree preferred.
• Five or more years of experience in poker supervision and management.
• Knowledge of poker procedures, game protection, regulations and training requirements.
• Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Must possess excellent customer relations and communication skills.
• Available to work flexible shifts, weekends and holidays.
• Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:

• Regularly required to stand for extended periods, see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
• Must occasionally lift up to 25 pounds.
• Ability to work in a noisy and smoky environment.
• Able to work with others while maintaining a positive and professional demeanor.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.