Shift Manager — Lead Team, Grow Skills & Guest Experience

McDonald's Restaurants Limited; Lebanon (IL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Competitive pay from $17.00-$18.50 / h

Free meals

Paid sick leave • PTO

Tuition reimbursement • education

Training and advancement

Medical, dental, and vision benefits

Job summary

McDonald’s supports a dynamic Shift Manager role within a franchisee-run operation, emphasizing crew scheduling, safety, and guest experience. You’ll lead teams, ensure food safety standards, and drive profitability while fostering a culture of training and development.

The role requires strong communication, customer service focus, and the ability to make quick, effective decisions in a fast-paced environment. This employer offers competitive pay, benefits, and growth opportunities.

Qualifications

• Passion for helping and serving others.
• Strong customer service and support focus.
• Ability to communicate effectively and make decisions in a fast-paced environment.

Responsibilities

• Lead the experience: Handle and oversee crew schedules.
• Inspire and Empower: Provide encouraging leadership for crew and managers to provide an outstanding guest experience
• Understand that teamwork is key: Supervise and lead food safety and cleanliness measures to meet McDonald’s standards
• Take action first: Take measures around safety, security, inventory, and profitability
• Never stop learning: Cultivate and encourage training, education, and continued learning within the restaurant
• Be results-oriented: Drive and expect a high level of performance from the team

Skills

Crew scheduling

Team leadership

Customer service

Effective communication

Decision making

Job description

McDonald’s supports a dynamic Shift Manager role within a franchisee-run operation, emphasizing crew scheduling, safety, and guest experience. You’ll lead teams, ensure food safety standards, and drive profitability while fostering a culture of training and development.

The role requires strong communication, customer service focus, and the ability to make quick, effective decisions in a fast-paced environment. This employer offers competitive pay, benefits, and growth opportunities.