Shift Manager: Lead Operations & Customer Experience

Domino's Pizza; Bedford (VA); On-site; USD 28,000 - 40,000; Full time

Job summary

Domino's Pizza in Bedford, VA is seeking a shift supervisor to lead daily operations and ensure top-notch customer service. You will manage cost controls, inventory, cash handling, and staff performance to maintain pizza quality and service standards.

The role requires hands-on leadership, training of team members, and strict adherence to policies. This position offers on-site work with opportunities for growth within a fast-paced environment.

Qualifications

• Communication skills essential for team coordination and customer interactions.
• Strong customer service orientation with a focus on problem-solving.
• Experience in staffing and scheduling to ensure smooth shift coverage.
• Ability to train new team members and orient them to policies.
• Knowledge of inventory, cost, cash controls, and daily paperwork.

Responsibilities

• You will be responsible for everything that happens during your shift, including cost controls, inventory, cash control, and customer relations.
• Lead shift operations to ensure policy and procedures are followed 100% of the time.
• Operate all equipment and prepare products according to Domino's standards.
• Receive and process phone orders and take inventory as needed.
• Create work schedules and manage staffing to meet demand.
• Maintain clean equipment and facility daily and train crew accordingly.

Skills

Communication Skills

Great Customer Service

Staffing

Creating Schedules

Cost Control

Cash Control

Training and Orientation

Inventory

Receive and Process Phone Orders

Stock Ingredients

Prepare Product

Paperwork

Clean Equipment and Facility Daily

Food Management

Operate all equipment

Perfect Image

Job description

Domino's Pizza in Bedford, VA is seeking a shift supervisor to lead daily operations and ensure top-notch customer service. You will manage cost controls, inventory, cash handling, and staff performance to maintain pizza quality and service standards.

The role requires hands-on leadership, training of team members, and strict adherence to policies. This position offers on-site work with opportunities for growth within a fast-paced environment.